Seller Forums
Sign in
Sign in
imgSign in
user profile
Seller_LhFbf2l93FYW6

Refund Glitch Amazon Automatically Refunds

My account got deactivated due to 7 ip claims, which 5 of them I never listed or sold. 5 days later after deactivation another ASIN (unrelated to ip claim) which I have been selling for a year started refunding customers with no refund request. Within 6 hours, my phone did not stop buzzing from "Refund Initiated). Now after $45,000 of refunds my account is negative. I can't contact support because it's deactivated. I contacted account health told them what was going on they said someone will email me. Email stated they can't see anything because my account was deactivated. I can't get in touch with anyone. Weird thing is nothing is wrong with this product, no claims, no issues, no customer complaints. Is this a glitch? What's going on I have over a 400 score with all 5 star reviews. Someone let me know what's going on.

166 views
10 replies
Tags:A-to-z claims, Customer, Refunds, Return shipment, SAFE-T
00
Reply
user profile
Seller_LhFbf2l93FYW6

Refund Glitch Amazon Automatically Refunds

My account got deactivated due to 7 ip claims, which 5 of them I never listed or sold. 5 days later after deactivation another ASIN (unrelated to ip claim) which I have been selling for a year started refunding customers with no refund request. Within 6 hours, my phone did not stop buzzing from "Refund Initiated). Now after $45,000 of refunds my account is negative. I can't contact support because it's deactivated. I contacted account health told them what was going on they said someone will email me. Email stated they can't see anything because my account was deactivated. I can't get in touch with anyone. Weird thing is nothing is wrong with this product, no claims, no issues, no customer complaints. Is this a glitch? What's going on I have over a 400 score with all 5 star reviews. Someone let me know what's going on.

Tags:A-to-z claims, Customer, Refunds, Return shipment, SAFE-T
00
166 views
10 replies
Reply
10 replies
user profile
Seller_LhFbf2l93FYW6

How is this even possible customers from 3 moths ago as well are getting automatically refunded.

00
user profile
Seller_0rXAME9V4LQSx

Yes, if you got caught selling "counterfeit" items this can happen. If you sold an item that has been recalled this also happens. And they refund every customer to ever buy the item regardless of how long ago the sale was.

00
user profile
Joey_Amazon

Hello @Seller_LhFbf2l93FYW6,

Thank you for utilizing the forums!

If you wish, please share a Case ID for this ongoing issue and I can take a look from my end to explore any options you might have.

Thanks,

Joey

11
Follow this discussion to be notified of new activity
user profile
Seller_LhFbf2l93FYW6

Refund Glitch Amazon Automatically Refunds

My account got deactivated due to 7 ip claims, which 5 of them I never listed or sold. 5 days later after deactivation another ASIN (unrelated to ip claim) which I have been selling for a year started refunding customers with no refund request. Within 6 hours, my phone did not stop buzzing from "Refund Initiated). Now after $45,000 of refunds my account is negative. I can't contact support because it's deactivated. I contacted account health told them what was going on they said someone will email me. Email stated they can't see anything because my account was deactivated. I can't get in touch with anyone. Weird thing is nothing is wrong with this product, no claims, no issues, no customer complaints. Is this a glitch? What's going on I have over a 400 score with all 5 star reviews. Someone let me know what's going on.

166 views
10 replies
Tags:A-to-z claims, Customer, Refunds, Return shipment, SAFE-T
00
Reply
user profile
Seller_LhFbf2l93FYW6

Refund Glitch Amazon Automatically Refunds

My account got deactivated due to 7 ip claims, which 5 of them I never listed or sold. 5 days later after deactivation another ASIN (unrelated to ip claim) which I have been selling for a year started refunding customers with no refund request. Within 6 hours, my phone did not stop buzzing from "Refund Initiated). Now after $45,000 of refunds my account is negative. I can't contact support because it's deactivated. I contacted account health told them what was going on they said someone will email me. Email stated they can't see anything because my account was deactivated. I can't get in touch with anyone. Weird thing is nothing is wrong with this product, no claims, no issues, no customer complaints. Is this a glitch? What's going on I have over a 400 score with all 5 star reviews. Someone let me know what's going on.

Tags:A-to-z claims, Customer, Refunds, Return shipment, SAFE-T
00
166 views
10 replies
Reply
user profile

Refund Glitch Amazon Automatically Refunds

by Seller_LhFbf2l93FYW6

My account got deactivated due to 7 ip claims, which 5 of them I never listed or sold. 5 days later after deactivation another ASIN (unrelated to ip claim) which I have been selling for a year started refunding customers with no refund request. Within 6 hours, my phone did not stop buzzing from "Refund Initiated). Now after $45,000 of refunds my account is negative. I can't contact support because it's deactivated. I contacted account health told them what was going on they said someone will email me. Email stated they can't see anything because my account was deactivated. I can't get in touch with anyone. Weird thing is nothing is wrong with this product, no claims, no issues, no customer complaints. Is this a glitch? What's going on I have over a 400 score with all 5 star reviews. Someone let me know what's going on.

Tags:A-to-z claims, Customer, Refunds, Return shipment, SAFE-T
00
166 views
10 replies
Reply
10 replies
10 replies
Quick filters
Sort by
user profile
Seller_LhFbf2l93FYW6

How is this even possible customers from 3 moths ago as well are getting automatically refunded.

00
user profile
Seller_0rXAME9V4LQSx

Yes, if you got caught selling "counterfeit" items this can happen. If you sold an item that has been recalled this also happens. And they refund every customer to ever buy the item regardless of how long ago the sale was.

00
user profile
Joey_Amazon

Hello @Seller_LhFbf2l93FYW6,

Thank you for utilizing the forums!

If you wish, please share a Case ID for this ongoing issue and I can take a look from my end to explore any options you might have.

Thanks,

Joey

11
Follow this discussion to be notified of new activity
user profile
Seller_LhFbf2l93FYW6

How is this even possible customers from 3 moths ago as well are getting automatically refunded.

00
user profile
Seller_LhFbf2l93FYW6

How is this even possible customers from 3 moths ago as well are getting automatically refunded.

00
Reply
user profile
Seller_0rXAME9V4LQSx

Yes, if you got caught selling "counterfeit" items this can happen. If you sold an item that has been recalled this also happens. And they refund every customer to ever buy the item regardless of how long ago the sale was.

00
user profile
Seller_0rXAME9V4LQSx

Yes, if you got caught selling "counterfeit" items this can happen. If you sold an item that has been recalled this also happens. And they refund every customer to ever buy the item regardless of how long ago the sale was.

00
Reply
user profile
Joey_Amazon

Hello @Seller_LhFbf2l93FYW6,

Thank you for utilizing the forums!

If you wish, please share a Case ID for this ongoing issue and I can take a look from my end to explore any options you might have.

Thanks,

Joey

11
user profile
Joey_Amazon

Hello @Seller_LhFbf2l93FYW6,

Thank you for utilizing the forums!

If you wish, please share a Case ID for this ongoing issue and I can take a look from my end to explore any options you might have.

Thanks,

Joey

11
Reply
Follow this discussion to be notified of new activity