Cannot update suspended listing
Hello, we have a suspended listing because of a restricted keyword we used in the title attribute.
We have since been told by the review team to remove all restricted content from the product detail page.
However, we cannot change the title of this suspended listing, and we have tried many different ways.
We first deleted the listing, waited 24hrs then uploaded a new file template. This did not change the title.
Can someone please disclose what is the correct process to make updates to a suspended ASIN?
Cannot update suspended listing
Hello, we have a suspended listing because of a restricted keyword we used in the title attribute.
We have since been told by the review team to remove all restricted content from the product detail page.
However, we cannot change the title of this suspended listing, and we have tried many different ways.
We first deleted the listing, waited 24hrs then uploaded a new file template. This did not change the title.
Can someone please disclose what is the correct process to make updates to a suspended ASIN?
1 reply
Daryl_Amazon
Hi @Seller_SjeoXV41ckj65,
Daryl here from our Forums team, would you happen to have the case ID related to communication of the restricted keywords? Since there is an ASIN in question, I want to review the correspondence and further troubleshoot what is causing the issue.
I will await your confirmation on this matter.
Regards,
Daryl
