Units marked as defective after removing and re-shipping
99 units were suddenly marked defective at the beginning of this year. I created a removal order and once I received the units, I personally checked and found that none of them were defective. So I created another shipment and sent them back to Amazon. After receiving the units, the FBA warehouse marked them defective again! When I created a case, the rep told me they can't investigate defective items and to create a removal order... which I had already done to verify they were indeed not defective. How do I get Amazon support to actually put in any effort to assist in this matter?
Units marked as defective after removing and re-shipping
99 units were suddenly marked defective at the beginning of this year. I created a removal order and once I received the units, I personally checked and found that none of them were defective. So I created another shipment and sent them back to Amazon. After receiving the units, the FBA warehouse marked them defective again! When I created a case, the rep told me they can't investigate defective items and to create a removal order... which I had already done to verify they were indeed not defective. How do I get Amazon support to actually put in any effort to assist in this matter?
2 replies
JiAlex_Amazon
@Seller_4jgQfUJ6677eA
Following up on your post. I understand the situation, could you please provide me with the case created with our Seller Support team?
(Not promising anything, but will take a look and will see if I can provide you with any indication or, if applicable, possible escalation)
-JiAlex
