Units marked as defective after removing and re-shipping
99 units were suddenly marked defective at the beginning of this year. I created a removal order and once I received the units, I personally checked and found that none of them were defective. So I created another shipment and sent them back to Amazon. After receiving the units, the FBA warehouse marked them defective again! When I created a case, the rep told me they can't investigate defective items and to create a removal order... which I had already done to verify they were indeed not defective. How do I get Amazon support to actually put in any effort to assist in this matter?
Units marked as defective after removing and re-shipping
99 units were suddenly marked defective at the beginning of this year. I created a removal order and once I received the units, I personally checked and found that none of them were defective. So I created another shipment and sent them back to Amazon. After receiving the units, the FBA warehouse marked them defective again! When I created a case, the rep told me they can't investigate defective items and to create a removal order... which I had already done to verify they were indeed not defective. How do I get Amazon support to actually put in any effort to assist in this matter?
8 replies
JiAlex_Amazon
@Seller_4jgQfUJ6677eA
Following up on your post. I understand the situation, could you please provide me with the case created with our Seller Support team?
(Not promising anything, but will take a look and will see if I can provide you with any indication or, if applicable, possible escalation)
-JiAlex
Seller_Qs6vBKJHyl8r5
Hello, I’m facing the same issue.
280 of my products were immediately marked as defective and unsellable upon arrival at the warehouse. Customer service explained that a compliance mark on the products hasn’t been removed and requires a specialized team to clear it before my listings can be reinstated.
The problem is, this is clearly an Amazon system error—so why should sellers bear the responsibility? The products had already passed compliance review before shipping. I hope someone can help me resolve this issue.
Case ID: 17916874921
Right now, customer service is just telling me to wait indefinitely, and I don’t know what else to do.
