I’m writing on behalf of frustrated sellers like us who have been unfairly penalized due to the Canada Post strike. Our account has been deactivated, and defective orders remain unresolved, even though our shipments were sent on time (October 22, 2024) and arrived in Canada on November 20, 2024. The packages have been stuck in a terminal ever since because of the strike.

Key Questions:

When will Amazon remove the defective orders caused by the Canada Post strike?

These delays are entirely out of our control, and yet sellers are being penalized for something we couldn’t possibly prevent.

Will Amazon compensate sellers for:

Lost delivery costs? We shipped all orders on time, and now we’re losing money because of these delays.

Downtime due to deactivated accounts? Our store has been turned off, and we can’t sell or fulfill new orders while we wait for resolution.

What proof does Amazon need to resolve these issues?

We’ve already provided tracking information, export documentation, and evidence that our packages are stuck in Canadian terminals.

We’ve explained the situation repeatedly, but technical support has no answers and cannot guide us on what else is needed. What more can we possibly provide to prove we’re honest sellers?

Our Experience with Support:

Live chat has been entirely useless, offering only generic responses.

The callback feature doesn’t work — we’ve tried it more than 10 times with no response.

Appeals are consistently rejected with no explanation of what’s missing.

We are at a loss. Amazon is fully aware of the Canada Post strike — it’s a widely reported issue. Why are sellers being punished for delays caused by external factors? The packages arrived in Canada on time but remain stuck in terminals due to the strike, and now our business is suffering unnecessarily.

Does anyone else have similar experiences? What steps have you taken to resolve this? We’re looking for advice or insights while we wait (yet again) for a response from Amazon.