a to z claims
In order #702-1764948-4390621, the customer received the product and canceled the order, saying that the product went wrong.
However, the product did not go wrong and there was no damage to the product.
I shared the label for return and found the label insufficient. However, he could send me the product from all cargo companies. And he opened an A-Z request, and you found the customer right as you always do.
The money was refunded, but I did not receive my product. How will you solve this situation?
The customer got the product for free and my health was affected.
Please tell me who will compensate me for my loss.
a to z claims
In order #702-1764948-4390621, the customer received the product and canceled the order, saying that the product went wrong.
However, the product did not go wrong and there was no damage to the product.
I shared the label for return and found the label insufficient. However, he could send me the product from all cargo companies. And he opened an A-Z request, and you found the customer right as you always do.
The money was refunded, but I did not receive my product. How will you solve this situation?
The customer got the product for free and my health was affected.
Please tell me who will compensate me for my loss.
2 replies
Seller_OvL8C4BJWiuS9
Did you use Amazon's Buy Shipping? A buyer can't cancel an order after receiving it, so I think you may be confused or there is a language barrier. What label? Where did you get the label from? You can appeal if you have evidence. How do you know there was no damage? Have you been harassing the buyer?
Danny_Amazon
Hey there @Seller_8UIUYd1F3TAbZ- and thanks for the post!
In looking at that Order ID, it appears it is for an order in Canada, so for direct support you will want to create a post in that region of the forums! You can do so by selecting the Canadian flag in the top right of the forums view.
@Seller_OvL8C4BJWiuS9- brings up a good question about using Buy Shipping, which can provide some protections against claims. You may also wish to review this page which has details on the process for sharing attachments with our team through buyer seller messaging that support a case during a claim appeal!
Thanks again,
Danny
