YXU1 - Two Refused Shipments
We created three truckloads for delivery to FBA YXU1 and produced the goods. Late September we received appointments for late October. Days later in early October they were all cancelled and labelled "freight redirect" but did not receive a new location. After back and forth with Amazon Support they first said we missed the appointments, then later said there was nothing showing and to just re-book them. So we booked them again for another month out and stored three trailers full of goods in our warehouse.
Two days ago, the first shipment was delivered. The driver had to wait 6 hours, but otherwise uneventful.
Yesterday the second shipment, containing the same items as the first shipment, and the same items as we have sent to FBA in the USA and Canada for 5 years, was turned away due to "unsorted load". They told the driver the boxes were too large. The boxes are the same size as listed in the back end on Amazon and this is where they told us to send the goods. Amazon support right now either just quotes that boxes cannot be larger than 25", which none of them are, or they tell me I need to speak to the carrier and that Amazon support cannot help me.
The third shipment attempted delivery this morning and the driver was turned away and told he needed "They need numbers ending at 899 to 988." with no further explanation.
We have never had a shipment turned away in all our time selling FBA. Where can I escalate this to? It is incurring thousands in extra cost and appears to be an issue with the specific location as far as I can tell.
Thank you for any info you can give on how to actually discuss this with someone.
YXU1 - Two Refused Shipments
We created three truckloads for delivery to FBA YXU1 and produced the goods. Late September we received appointments for late October. Days later in early October they were all cancelled and labelled "freight redirect" but did not receive a new location. After back and forth with Amazon Support they first said we missed the appointments, then later said there was nothing showing and to just re-book them. So we booked them again for another month out and stored three trailers full of goods in our warehouse.
Two days ago, the first shipment was delivered. The driver had to wait 6 hours, but otherwise uneventful.
Yesterday the second shipment, containing the same items as the first shipment, and the same items as we have sent to FBA in the USA and Canada for 5 years, was turned away due to "unsorted load". They told the driver the boxes were too large. The boxes are the same size as listed in the back end on Amazon and this is where they told us to send the goods. Amazon support right now either just quotes that boxes cannot be larger than 25", which none of them are, or they tell me I need to speak to the carrier and that Amazon support cannot help me.
The third shipment attempted delivery this morning and the driver was turned away and told he needed "They need numbers ending at 899 to 988." with no further explanation.
We have never had a shipment turned away in all our time selling FBA. Where can I escalate this to? It is incurring thousands in extra cost and appears to be an issue with the specific location as far as I can tell.
Thank you for any info you can give on how to actually discuss this with someone.
5 replies
Seller_b2W7pegaeBqIn
We are experiencing a very similar issue and also need to escalate but don't know or where.
Jurgen_Amazon
Hello @Seller_bBSrY4Yah7qoJ,
Thank you for contacting Amazon Forums.
I understand your concern and definitely this is something you need to escalate to Selling Partner Support for further support and for Amazon to take actions accordingly if required.
I have taken a look at the shipments you sent to the warehouse YXU1 and found the following:
- Shipment ID ending in G6V5 comes with discrepancies in terms of number of items, ~1K weight difference between received and expected items.
- Shipment ID ending in 5SC7, was sent to the incorrect warehouse, thus it is still in Transit.
- Shipment ID ending in QFNF, appointment was deleted, but I have no further details about this.
Being said this, I encourage you to contact Selling Partner Support, provide the Shipment IDs and explain in detail what issue correspond to each of them, that way they can escalate the situation with the internal teams in charge of handling these situations.
@Seller_b2W7pegaeBqInIn your case, I was unable to review your situation since I have no further details, nevertheless, the instruction is the same, please do contact Selling Partner Support providing all details and they will take care of it.
If you have further questions, do not hesitate in reaching out in this thread.
Sincerely, Jurgen_Amazon
Seller_eNmyB5TNisqSu
My shipment was rejected because of the boxes are too large as the freight forwarder stated. "Because the operation mode of YXU1 warehouse is conveyor belt operation, the goods need to be put into the yellow pocket (rectangular basket) of the conveyor belt, the size of the basket is about: 45.72 centimeters (cm) * 29.21 centimeters (cm) or so, and the size of the goods can not exceed the size of the yellow box. "
It's ridiculous, Amazon requires the box not more than 63.5cm, our box is 61*41*41cm, which is in line with Amazon's regulations, and this warehouse is assigned by Amazon, we sent the warehouse according to the requirements, and it was actually rejected because of the above reason. @Jurgen_Amazon
