How to get Amazon to investigate lost UPS shipment.
On Mar 20 I used partnered UPS shipment to send $2916 of merchandise to YVR4. The last UPS scan was the next day, Mar 21.
I went to start an investigation and got the message Your shipment has been picked up by the carrier. If the shipment has not arrived at an Amazon Fulfilment Centre by Apr 21, 2024, then your shipment will be eligible for investigation.
That's fair I thought, so I waited until April 21 and went to start an investigation. Now the date was April 30. And so on and so on. Now I tried again and it says May 31. Obviously UPS lost the shipment. I reached out the seller support and they said it's not yet eligible for reconciliation.
Is the date just going to jump ahead every week until my window to request investigation expires?
How to get Amazon to investigate lost UPS shipment.
On Mar 20 I used partnered UPS shipment to send $2916 of merchandise to YVR4. The last UPS scan was the next day, Mar 21.
I went to start an investigation and got the message Your shipment has been picked up by the carrier. If the shipment has not arrived at an Amazon Fulfilment Centre by Apr 21, 2024, then your shipment will be eligible for investigation.
That's fair I thought, so I waited until April 21 and went to start an investigation. Now the date was April 30. And so on and so on. Now I tried again and it says May 31. Obviously UPS lost the shipment. I reached out the seller support and they said it's not yet eligible for reconciliation.
Is the date just going to jump ahead every week until my window to request investigation expires?
3 replies
Jurgen_Amazon
Hello @Seller_Vtwg1IJX2hMwe,
Thank you for contacting Amazon Forums.
In this case, you can contact UPS directly. We recommend doing this because the date will continue updating, and, in case the shipment was lost or stolen, you will not be able to start the reconciliation process from Seller Central directly.
UPS should be able to address your concern, nevertheless, if they do not provide any assistance, feel free to contact Selling Partner Support, provide all the details and request them to start an investigation with the internal team in charge of delayed shipments or missing inventories.
Jurgen
