Hello @Seller_D1uDJg8eSHs7b,

Thank you for posting your concerns with trying to recover your account.

Seller_D1uDJg8eSHs7b

I am having an issue with the two-step verification account recovery. I no longer have the phone number I used to set up the two-step verification. I have submitted a copy of my passport multiple times in order to recover my account however, I have had no response from Amazon.

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I appreciate your explaining your situation, as you mentioned you have not received a response regarding your situation, do you have a case ID you could provide surrounding the situation so we can look further into it?

Additionally, so we can offer the best support, I have also reached out to a community manager to follow up on your specific situation. If they can offer further guidance they will follow up here. While they're reviewing the situation, I would recommend checking out our two-step verification: FAQ help page which offers some guidance on these situations.

The forums community and I are here to support you. Please let us know how we can help you from this point forward.

Emet.