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Seller_pBmWYuydsLZX1

Having issue seeing orders placed by customers

Dear Amazon,

I am having problems seeing orders when customers make orders. I am unable to see messages or orders placed by customers. Please assist. Thank you.

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Seller_pBmWYuydsLZX1

Having issue seeing orders placed by customers

Dear Amazon,

I am having problems seeing orders when customers make orders. I am unable to see messages or orders placed by customers. Please assist. Thank you.

00
12 views
6 replies
Reply
6 replies
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

"Having issue seeing orders placed by customers"

Most important question -- are you doing FBA or FBM?

If you are selling FBA, it doesn't matter since Amazon handles everything.

If you are doing FBM are you saying that your "Manage Orders" screen is not showing any details?

If you are receiving emails showing that you actually have orders then try the normal fixes -- clear your cache, reboot the computer, try a different browser, etc.

img

10
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

In addition to the first post, what do you have your order date range set at?

img
30
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Glenn_Amazon
In reply to: Seller_pBmWYuydsLZX1’s post

Hi there @Seller_pBmWYuydsLZX1,

I'm sorry you are having these issues where your orders aren't visible. Do you have any details or a Case ID that I could review to try to see what might be happening? Thank you for your understanding.

-Glenn

01
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user profile
Seller_pBmWYuydsLZX1

Having issue seeing orders placed by customers

Dear Amazon,

I am having problems seeing orders when customers make orders. I am unable to see messages or orders placed by customers. Please assist. Thank you.

12 views
6 replies
00
Reply
user profile
Seller_pBmWYuydsLZX1

Having issue seeing orders placed by customers

Dear Amazon,

I am having problems seeing orders when customers make orders. I am unable to see messages or orders placed by customers. Please assist. Thank you.

00
12 views
6 replies
Reply
user profile

Having issue seeing orders placed by customers

by Seller_pBmWYuydsLZX1

Dear Amazon,

I am having problems seeing orders when customers make orders. I am unable to see messages or orders placed by customers. Please assist. Thank you.

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Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

"Having issue seeing orders placed by customers"

Most important question -- are you doing FBA or FBM?

If you are selling FBA, it doesn't matter since Amazon handles everything.

If you are doing FBM are you saying that your "Manage Orders" screen is not showing any details?

If you are receiving emails showing that you actually have orders then try the normal fixes -- clear your cache, reboot the computer, try a different browser, etc.

img

10
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

In addition to the first post, what do you have your order date range set at?

img
30
user profile
Glenn_Amazon
In reply to: Seller_pBmWYuydsLZX1’s post

Hi there @Seller_pBmWYuydsLZX1,

I'm sorry you are having these issues where your orders aren't visible. Do you have any details or a Case ID that I could review to try to see what might be happening? Thank you for your understanding.

-Glenn

01
Follow this discussion to be notified of new activity
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

"Having issue seeing orders placed by customers"

Most important question -- are you doing FBA or FBM?

If you are selling FBA, it doesn't matter since Amazon handles everything.

If you are doing FBM are you saying that your "Manage Orders" screen is not showing any details?

If you are receiving emails showing that you actually have orders then try the normal fixes -- clear your cache, reboot the computer, try a different browser, etc.

img

10
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

"Having issue seeing orders placed by customers"

Most important question -- are you doing FBA or FBM?

If you are selling FBA, it doesn't matter since Amazon handles everything.

If you are doing FBM are you saying that your "Manage Orders" screen is not showing any details?

If you are receiving emails showing that you actually have orders then try the normal fixes -- clear your cache, reboot the computer, try a different browser, etc.

img

10
Reply
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

In addition to the first post, what do you have your order date range set at?

img
30
user profile
Seller_kIukTwdhvntAp
In reply to: Seller_pBmWYuydsLZX1’s post

In addition to the first post, what do you have your order date range set at?

img
30
Reply
user profile
Glenn_Amazon
In reply to: Seller_pBmWYuydsLZX1’s post

Hi there @Seller_pBmWYuydsLZX1,

I'm sorry you are having these issues where your orders aren't visible. Do you have any details or a Case ID that I could review to try to see what might be happening? Thank you for your understanding.

-Glenn

01
user profile
Glenn_Amazon
In reply to: Seller_pBmWYuydsLZX1’s post

Hi there @Seller_pBmWYuydsLZX1,

I'm sorry you are having these issues where your orders aren't visible. Do you have any details or a Case ID that I could review to try to see what might be happening? Thank you for your understanding.

-Glenn

01
Reply
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