FBA lost package and refuse to reimburse
I have package that I sent to FBA and Amazon FBA signed for the package.
However, Amazon FBA never confirmed receipt of the package. I opened case to investigate.
Previously, the Amazon rep responded stating that "After a review of your shipment FBA17M0WST7C, we’ve determined that its delivery was not confirmed."
After I provided proof of delivery that the package was signed for, different Amazon rep responded that "As part of this review, we perform a second, physical count to reconfirm the quantity of the items received."
As you can see, the responses that Amazon is providing is inconsistent. First Amazon rep stated, it was not received and second Amazon rep contracts it stating that the inventory was counted.
FBA lost package and refuse to reimburse
I have package that I sent to FBA and Amazon FBA signed for the package.
However, Amazon FBA never confirmed receipt of the package. I opened case to investigate.
Previously, the Amazon rep responded stating that "After a review of your shipment FBA17M0WST7C, we’ve determined that its delivery was not confirmed."
After I provided proof of delivery that the package was signed for, different Amazon rep responded that "As part of this review, we perform a second, physical count to reconfirm the quantity of the items received."
As you can see, the responses that Amazon is providing is inconsistent. First Amazon rep stated, it was not received and second Amazon rep contracts it stating that the inventory was counted.
8 replies
Seller_sPazgFpHTz4lY
Shipment ID:FBA17M0WST7C
ID 14955084601
It appears that Amazon lost the package after it was received. Is it possible to look into this further please?
@Jurgen_Amazon
@Glenn_Amazon
@SEAmod
@Tatiana_Amazon
@Ka_Amazon
Christine_Amazon
Hello @Seller_sPazgFpHTz4lY
This is Christine from Amazon Forums.
I was checking the case ending in 4601, and I can see that this has been transfer to correct team to initiate the investigation on your shipment.
I would like to recommend you to allow them some time for them to do the appropriate investigation and provide you with a resolution.
If still you are not satisfied with their answer, you can reach us back to see if there is something else we can do for you.
Hope you have a great weekend!
Christine.
Seller_HY11pBXR5oxuG
Christine_Amazon has verified your case has been appropriately redirected to the pertinent team.
Should this approach not yield the desired assistance, request engagement with a manager or supervisor.
As a measure of last resort, consider utilizing the following contact: jeff@amazon.com
Seller_LropkjlZr1ytx
they always loose my units too . but i always manage to get a reimbursement . maybe i use amazon partnered carieer . thats why they grant me reimbursement without hassle .
