Hi Amazon Sellers,

I recently received a notification from Amazon stating that my account was at risk of deactivated due to an alleged violation involving fake ordering through buyer accounts to affect a competitor. This claim seems to have been made by a bad actor after we successfully removed their unauthorized listings through Amazon Brand Registry and Transparency.

Amazon has asked me to provide:

An explanation of why the deactivation should be reversed.

Evidence or examples demonstrating my account complies with Amazon’s Selling Policies and Seller Code of Conduct.

Supporting documents such as invoices, receipts, orders, or emails.

Details on who the responsible party might be and the steps taken to prevent future occurrences.

I’ve already implemented enhanced security measures (e.g., two-factor authentication, terminating third-party access, and reviewing account permissions) and drafted a detailed response, but I’d like to know if anyone here has dealt with a similar situation.

Any advice on how to present this case or additional steps I should take would be greatly appreciated.

Thanks in advance - Also if Amazon Teams can also help in this situation that would be helpful