Changing Store Display Name Name Unavailable
I am attempting to change our store name to my company's copyrighted brand. I cannot due to the display name being unavailable. We believe this is due to us having an Amazon store YEARS ago that we no longer have access to.
I created a case and they wanted a more thorough explaination. I responded with a chat that took 40 minutes for the representative to research and explain the exact scenario I explained in my original case. Then I was told they could not assist, I asked who I could reach out to and I was told they were the only ones who could assist and closed the chat.
I am posting this bc I read on other forum posts that doing this is the best way to get results.
Is anyone else having these issues? Could a mod respond?
Ugh
Changing Store Display Name Name Unavailable
I am attempting to change our store name to my company's copyrighted brand. I cannot due to the display name being unavailable. We believe this is due to us having an Amazon store YEARS ago that we no longer have access to.
I created a case and they wanted a more thorough explaination. I responded with a chat that took 40 minutes for the representative to research and explain the exact scenario I explained in my original case. Then I was told they could not assist, I asked who I could reach out to and I was told they were the only ones who could assist and closed the chat.
I am posting this bc I read on other forum posts that doing this is the best way to get results.
Is anyone else having these issues? Could a mod respond?
Ugh
6 replies
Jim_Amazon
@Seller_cEfuN0c1M3wyW
Welcome to the Forums; we're happy to have you here!
Would you be able to send me the case ID for the case you mentioned in your opening post? For background, this will allow me to personally look into your issue and also see what our support team has actioned so far to ensure I don't duplicate any work.
Thank you!
-Jim
