Next Ask Amazon Event: Feedback Removal Questions/Concerns
Hello Sellers!
If you recently had a feedback removal request that was denied, this event is for you!
Here are some situations that we will review:
- Items that don't match the description 📝
- Whether comments can be removed as product reviews 🚫
- Request for withdrawal of comments regarding a delivery issue 📦
- Comments related to customs duties and taxes 💰
- Buyer feedback on return costs 🔄
- Feedback on the customer service experience on an order 💻
- Request to remove feedback on a canceled order ❌
- Request to withdraw a review of an incomplete order ⚠️
- Return or Refund Issues 💸
We will have dedicated support to review each and every situation you can provide us. See the information below:
Event Details:
Date: 21/10/2024
Time: 6:00 am - 6:00 pm *
We will continue to communicate information through this channel.
*Hours to be confirmed soon.
Next Ask Amazon Event: Feedback Removal Questions/Concerns
Hello Sellers!
If you recently had a feedback removal request that was denied, this event is for you!
Here are some situations that we will review:
- Items that don't match the description 📝
- Whether comments can be removed as product reviews 🚫
- Request for withdrawal of comments regarding a delivery issue 📦
- Comments related to customs duties and taxes 💰
- Buyer feedback on return costs 🔄
- Feedback on the customer service experience on an order 💻
- Request to remove feedback on a canceled order ❌
- Request to withdraw a review of an incomplete order ⚠️
- Return or Refund Issues 💸
We will have dedicated support to review each and every situation you can provide us. See the information below:
Event Details:
Date: 21/10/2024
Time: 6:00 am - 6:00 pm *
We will continue to communicate information through this channel.
*Hours to be confirmed soon.
6 replies
Seller_ds3MPpd6KBwvs
negative feedback left by a buyer for Order 701-8702223-0630600,
We received an order for a product and promptly created a shipping label, providing the buyer with the tracking number
Unfortunately, our shipment from the supplier was delayed at the US-Canada border due to unforeseen circumstances (forest fire)
We immediately informed the buyer of the situation and provided a timeline for resolution
As the shipment did not arrive on time, we proactively issued a refund to the buyer to avoid any inconvenience, we again informed the buyer for this new development but never got any reply from the buyer.
The buyer left the following feedback:
"Shipping tag was created. It was never scanned by Canada Post. I was told that my package was stuck at the border by the seller.I am Canadian and the seller is in Canada, so it didn't make any sense to me why the package was stuck at the border when being shipped through Canada Post. I was given a refund right away without asking, which was the only bright side to buying from the seller"
Buyer even went ahead and complained about the Drop-shipping and my account was deactivated.
We responded to the buyer, explaining the situation and our proactive refund However, despite our clear communication and the buyer's acknowledgment of the refund, my account was suspended for alleged drop shipping policy violation.
We promptly contacted Amazon, explaining that the issue was a misunderstanding and that the shipment was coming to us from the USA, not directly to the buyer.
My account was reactivated the next day, but the feedback remains
I have submitted a feedback removal request (Case ID 15584715151), but it was denied with the standard reply that it did not violate any policy. I have also spoken to a seller support representative who agreed that the feedback should be removed but reiterated that the decision lies with Amazon
The feedback is misleading and has caused significant harm to business reputation. Amazon team did not check the chat history and order details but gave us a standard reply
Please help us for the wayout from this if anybody had the similar situation. Thanks in advance.
Seller_1idNlTUpfKbZW
Feedback on Order 701-0027223-4854673: "Never received it. I don’t think they even shipped it."
The shipment was delayed, which was our fault, but we contacted the buyer, explained the delay, and he agreed to proceed with shipping. We shipped the next day, but as soon as the carrier had the item, the buyer filed an A-to-Z claim and received an instant refund. Since the item was worth over $800, we had the carrier return it before delivery.
The feedback falsely claims we never shipped, despite the buyer agreeing to the shipment and then trying to get the item for free. This feedback should be removed due to the buyer’s dishonest actions.
Seller_87XPvR6AcnxCn
Hello Ricardo, I am very much interested in this event. Do you have the time of this meeting? How will It take place on Monday? Email, zoom, chat etc.
I appreciate your reply. Thanks
Next Ask Amazon Event: Feedback Removal Questions/Concerns
Hello Sellers!
If you recently had a feedback removal request that was denied, this event is for you!
Here are some situations that we will review:
- Items that don't match the description 📝
- Whether comments can be removed as product reviews 🚫
- Request for withdrawal of comments regarding a delivery issue 📦
- Comments related to customs duties and taxes 💰
- Buyer feedback on return costs 🔄
- Feedback on the customer service experience on an order 💻
- Request to remove feedback on a canceled order ❌
- Request to withdraw a review of an incomplete order ⚠️
- Return or Refund Issues 💸
We will have dedicated support to review each and every situation you can provide us. See the information below:
Event Details:
Date: 21/10/2024
Time: 6:00 am - 6:00 pm *
We will continue to communicate information through this channel.
*Hours to be confirmed soon.
Next Ask Amazon Event: Feedback Removal Questions/Concerns
Hello Sellers!
If you recently had a feedback removal request that was denied, this event is for you!
Here are some situations that we will review:
- Items that don't match the description 📝
- Whether comments can be removed as product reviews 🚫
- Request for withdrawal of comments regarding a delivery issue 📦
- Comments related to customs duties and taxes 💰
- Buyer feedback on return costs 🔄
- Feedback on the customer service experience on an order 💻
- Request to remove feedback on a canceled order ❌
- Request to withdraw a review of an incomplete order ⚠️
- Return or Refund Issues 💸
We will have dedicated support to review each and every situation you can provide us. See the information below:
Event Details:
Date: 21/10/2024
Time: 6:00 am - 6:00 pm *
We will continue to communicate information through this channel.
*Hours to be confirmed soon.
Next Ask Amazon Event: Feedback Removal Questions/Concerns
Hello Sellers!
If you recently had a feedback removal request that was denied, this event is for you!
Here are some situations that we will review:
- Items that don't match the description 📝
- Whether comments can be removed as product reviews 🚫
- Request for withdrawal of comments regarding a delivery issue 📦
- Comments related to customs duties and taxes 💰
- Buyer feedback on return costs 🔄
- Feedback on the customer service experience on an order 💻
- Request to remove feedback on a canceled order ❌
- Request to withdraw a review of an incomplete order ⚠️
- Return or Refund Issues 💸
We will have dedicated support to review each and every situation you can provide us. See the information below:
Event Details:
Date: 21/10/2024
Time: 6:00 am - 6:00 pm *
We will continue to communicate information through this channel.
*Hours to be confirmed soon.
6 replies
6 replies
Seller_ds3MPpd6KBwvs
negative feedback left by a buyer for Order 701-8702223-0630600,
We received an order for a product and promptly created a shipping label, providing the buyer with the tracking number
Unfortunately, our shipment from the supplier was delayed at the US-Canada border due to unforeseen circumstances (forest fire)
We immediately informed the buyer of the situation and provided a timeline for resolution
As the shipment did not arrive on time, we proactively issued a refund to the buyer to avoid any inconvenience, we again informed the buyer for this new development but never got any reply from the buyer.
The buyer left the following feedback:
"Shipping tag was created. It was never scanned by Canada Post. I was told that my package was stuck at the border by the seller.I am Canadian and the seller is in Canada, so it didn't make any sense to me why the package was stuck at the border when being shipped through Canada Post. I was given a refund right away without asking, which was the only bright side to buying from the seller"
Buyer even went ahead and complained about the Drop-shipping and my account was deactivated.
We responded to the buyer, explaining the situation and our proactive refund However, despite our clear communication and the buyer's acknowledgment of the refund, my account was suspended for alleged drop shipping policy violation.
We promptly contacted Amazon, explaining that the issue was a misunderstanding and that the shipment was coming to us from the USA, not directly to the buyer.
My account was reactivated the next day, but the feedback remains
I have submitted a feedback removal request (Case ID 15584715151), but it was denied with the standard reply that it did not violate any policy. I have also spoken to a seller support representative who agreed that the feedback should be removed but reiterated that the decision lies with Amazon
The feedback is misleading and has caused significant harm to business reputation. Amazon team did not check the chat history and order details but gave us a standard reply
Please help us for the wayout from this if anybody had the similar situation. Thanks in advance.
Seller_1idNlTUpfKbZW
Feedback on Order 701-0027223-4854673: "Never received it. I don’t think they even shipped it."
The shipment was delayed, which was our fault, but we contacted the buyer, explained the delay, and he agreed to proceed with shipping. We shipped the next day, but as soon as the carrier had the item, the buyer filed an A-to-Z claim and received an instant refund. Since the item was worth over $800, we had the carrier return it before delivery.
The feedback falsely claims we never shipped, despite the buyer agreeing to the shipment and then trying to get the item for free. This feedback should be removed due to the buyer’s dishonest actions.
Seller_87XPvR6AcnxCn
Hello Ricardo, I am very much interested in this event. Do you have the time of this meeting? How will It take place on Monday? Email, zoom, chat etc.
I appreciate your reply. Thanks
Seller_ds3MPpd6KBwvs
negative feedback left by a buyer for Order 701-8702223-0630600,
We received an order for a product and promptly created a shipping label, providing the buyer with the tracking number
Unfortunately, our shipment from the supplier was delayed at the US-Canada border due to unforeseen circumstances (forest fire)
We immediately informed the buyer of the situation and provided a timeline for resolution
As the shipment did not arrive on time, we proactively issued a refund to the buyer to avoid any inconvenience, we again informed the buyer for this new development but never got any reply from the buyer.
The buyer left the following feedback:
"Shipping tag was created. It was never scanned by Canada Post. I was told that my package was stuck at the border by the seller.I am Canadian and the seller is in Canada, so it didn't make any sense to me why the package was stuck at the border when being shipped through Canada Post. I was given a refund right away without asking, which was the only bright side to buying from the seller"
Buyer even went ahead and complained about the Drop-shipping and my account was deactivated.
We responded to the buyer, explaining the situation and our proactive refund However, despite our clear communication and the buyer's acknowledgment of the refund, my account was suspended for alleged drop shipping policy violation.
We promptly contacted Amazon, explaining that the issue was a misunderstanding and that the shipment was coming to us from the USA, not directly to the buyer.
My account was reactivated the next day, but the feedback remains
I have submitted a feedback removal request (Case ID 15584715151), but it was denied with the standard reply that it did not violate any policy. I have also spoken to a seller support representative who agreed that the feedback should be removed but reiterated that the decision lies with Amazon
The feedback is misleading and has caused significant harm to business reputation. Amazon team did not check the chat history and order details but gave us a standard reply
Please help us for the wayout from this if anybody had the similar situation. Thanks in advance.
Seller_ds3MPpd6KBwvs
negative feedback left by a buyer for Order 701-8702223-0630600,
We received an order for a product and promptly created a shipping label, providing the buyer with the tracking number
Unfortunately, our shipment from the supplier was delayed at the US-Canada border due to unforeseen circumstances (forest fire)
We immediately informed the buyer of the situation and provided a timeline for resolution
As the shipment did not arrive on time, we proactively issued a refund to the buyer to avoid any inconvenience, we again informed the buyer for this new development but never got any reply from the buyer.
The buyer left the following feedback:
"Shipping tag was created. It was never scanned by Canada Post. I was told that my package was stuck at the border by the seller.I am Canadian and the seller is in Canada, so it didn't make any sense to me why the package was stuck at the border when being shipped through Canada Post. I was given a refund right away without asking, which was the only bright side to buying from the seller"
Buyer even went ahead and complained about the Drop-shipping and my account was deactivated.
We responded to the buyer, explaining the situation and our proactive refund However, despite our clear communication and the buyer's acknowledgment of the refund, my account was suspended for alleged drop shipping policy violation.
We promptly contacted Amazon, explaining that the issue was a misunderstanding and that the shipment was coming to us from the USA, not directly to the buyer.
My account was reactivated the next day, but the feedback remains
I have submitted a feedback removal request (Case ID 15584715151), but it was denied with the standard reply that it did not violate any policy. I have also spoken to a seller support representative who agreed that the feedback should be removed but reiterated that the decision lies with Amazon
The feedback is misleading and has caused significant harm to business reputation. Amazon team did not check the chat history and order details but gave us a standard reply
Please help us for the wayout from this if anybody had the similar situation. Thanks in advance.
Seller_1idNlTUpfKbZW
Feedback on Order 701-0027223-4854673: "Never received it. I don’t think they even shipped it."
The shipment was delayed, which was our fault, but we contacted the buyer, explained the delay, and he agreed to proceed with shipping. We shipped the next day, but as soon as the carrier had the item, the buyer filed an A-to-Z claim and received an instant refund. Since the item was worth over $800, we had the carrier return it before delivery.
The feedback falsely claims we never shipped, despite the buyer agreeing to the shipment and then trying to get the item for free. This feedback should be removed due to the buyer’s dishonest actions.
Seller_1idNlTUpfKbZW
Feedback on Order 701-0027223-4854673: "Never received it. I don’t think they even shipped it."
The shipment was delayed, which was our fault, but we contacted the buyer, explained the delay, and he agreed to proceed with shipping. We shipped the next day, but as soon as the carrier had the item, the buyer filed an A-to-Z claim and received an instant refund. Since the item was worth over $800, we had the carrier return it before delivery.
The feedback falsely claims we never shipped, despite the buyer agreeing to the shipment and then trying to get the item for free. This feedback should be removed due to the buyer’s dishonest actions.
Seller_87XPvR6AcnxCn
Hello Ricardo, I am very much interested in this event. Do you have the time of this meeting? How will It take place on Monday? Email, zoom, chat etc.
I appreciate your reply. Thanks
Seller_87XPvR6AcnxCn
Hello Ricardo, I am very much interested in this event. Do you have the time of this meeting? How will It take place on Monday? Email, zoom, chat etc.
I appreciate your reply. Thanks
