One Touch Resolution CX Metrics
Wondering how everyone is obtaining the one-touch resolution metric on the CX side. Seems the only way to do so is by issuing no questions asked refunds?
One Touch Resolution CX Metrics
Wondering how everyone is obtaining the one-touch resolution metric on the CX side. Seems the only way to do so is by issuing no questions asked refunds?
2 replies
Cade_Amazon
Hello @Seller_C1OSfet0Fi7nf,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager that specializes in this topic and they will be following up with you shortly.
Tatiana_Amazon
Hi @Seller_C1OSfet0Fi7nf,
Can you provide a bit more details around what your mean by One Touch Resolution?
To my knowledge, this isn't a metric found in CX Metrics, but I'm wondering if maybe you are referring to our A-to-Z claims process? These were previously known as One Touch Claims.
Once I have a bit more information, I may be able to provide more specific information.
Tatiana
