I Have Submitted All Possible Documents and Need Guidance to Reactivate My Account
Dear Amazon Support Team,
I am writing to provide a comprehensive explanation of my case regarding the suspension of my seller account due to an alleged violation under Section 3 related to concerns about the authenticity of one of my products. My intention is to clarify the situation and explore the best steps to resolve this matter promptly.
### Background and Evidence Submitted:
In response to the suspension, I have diligently submitted the following documents to demonstrate the authenticity of my product and the legitimacy of my business practices:
1. **Invoices from the Supplier:**
- Original invoices obtained directly from the supplier’s official email address.
- Confirmation from the supplier that they cannot modify the invoices to include additional contact details.
2. **Proof of Payment via PayPal:**
- PayPal transaction receipt showing the payment amount, seller contact information, and details of the LLC used for the purchase.
3. **Order Confirmation:**
- Official order confirmation from the supplier’s website, verifying that the product was purchased directly from their platform.
4. **Shipping Details:**
- Delivery confirmation via a shipping carrier with tracking information, confirming successful delivery.
5. **Sales Volume Report:**
- A detailed report showing the sales performance of the product over the past 365 days, highlighting my commitment to providing authentic and high-quality products to customers.
### Current Situation:
Despite submitting the above documentation in my appeals, I have been informed that the provided details are incomplete or insufficient. Unfortunately, I have no additional documentation to offer beyond what has already been submitted. However, I remain fully committed to resolving this matter and complying with Amazon’s policies.
### Request for Alternative Solutions:
To facilitate the resolution of this case, I would like to propose the following:
1. **Virtual Call for Document Verification:**
- I am willing to schedule a virtual call or video meeting with an Amazon representative to review the submitted documents in detail. This will allow for direct verification and clarification of any outstanding concerns.
2. **Acceptance of the Infraction:**
- If necessary, I am prepared to accept the infraction related to the authenticity of my product. I kindly request guidance on what steps I should take to move forward and reactivate my account.
### Commitment to Compliance:
I fully understand the importance of adhering to Amazon’s policies and maintaining customer trust. To prevent similar issues in the future, I have:
- Conducted a thorough review of my inventory to ensure all products meet authenticity requirements.
- Improved my documentation processes to align with Amazon’s standards.
### Request for Resolution:
With this detailed explanation and the evidence provided, I respectfully request:
1. Clarification on why my previous appeals were rejected despite the submission of legitimate documentation.
2. Guidance on any additional steps or documents required to resolve this matter.
3. The possibility of scheduling a virtual call for document verification.
Thank you for your time and attention to this matter. I remain committed to cooperating fully and taking the necessary steps to ensure compliance and restore my account. Please let me know how I can proceed to resolve this issue.
Best regards
Raffi
I Have Submitted All Possible Documents and Need Guidance to Reactivate My Account
Dear Amazon Support Team,
I am writing to provide a comprehensive explanation of my case regarding the suspension of my seller account due to an alleged violation under Section 3 related to concerns about the authenticity of one of my products. My intention is to clarify the situation and explore the best steps to resolve this matter promptly.
### Background and Evidence Submitted:
In response to the suspension, I have diligently submitted the following documents to demonstrate the authenticity of my product and the legitimacy of my business practices:
1. **Invoices from the Supplier:**
- Original invoices obtained directly from the supplier’s official email address.
- Confirmation from the supplier that they cannot modify the invoices to include additional contact details.
2. **Proof of Payment via PayPal:**
- PayPal transaction receipt showing the payment amount, seller contact information, and details of the LLC used for the purchase.
3. **Order Confirmation:**
- Official order confirmation from the supplier’s website, verifying that the product was purchased directly from their platform.
4. **Shipping Details:**
- Delivery confirmation via a shipping carrier with tracking information, confirming successful delivery.
5. **Sales Volume Report:**
- A detailed report showing the sales performance of the product over the past 365 days, highlighting my commitment to providing authentic and high-quality products to customers.
### Current Situation:
Despite submitting the above documentation in my appeals, I have been informed that the provided details are incomplete or insufficient. Unfortunately, I have no additional documentation to offer beyond what has already been submitted. However, I remain fully committed to resolving this matter and complying with Amazon’s policies.
### Request for Alternative Solutions:
To facilitate the resolution of this case, I would like to propose the following:
1. **Virtual Call for Document Verification:**
- I am willing to schedule a virtual call or video meeting with an Amazon representative to review the submitted documents in detail. This will allow for direct verification and clarification of any outstanding concerns.
2. **Acceptance of the Infraction:**
- If necessary, I am prepared to accept the infraction related to the authenticity of my product. I kindly request guidance on what steps I should take to move forward and reactivate my account.
### Commitment to Compliance:
I fully understand the importance of adhering to Amazon’s policies and maintaining customer trust. To prevent similar issues in the future, I have:
- Conducted a thorough review of my inventory to ensure all products meet authenticity requirements.
- Improved my documentation processes to align with Amazon’s standards.
### Request for Resolution:
With this detailed explanation and the evidence provided, I respectfully request:
1. Clarification on why my previous appeals were rejected despite the submission of legitimate documentation.
2. Guidance on any additional steps or documents required to resolve this matter.
3. The possibility of scheduling a virtual call for document verification.
Thank you for your time and attention to this matter. I remain committed to cooperating fully and taking the necessary steps to ensure compliance and restore my account. Please let me know how I can proceed to resolve this issue.
Best regards
Raffi
5 replies
Seller_4zBzdtgCyS9EI
go to help and search for "violation invoice requirements" and "sourcing guidelines"
That will tell you why you wont get your account back, money paid or FBA inventory returned...
What you read and hear there is NOT optional.
No, there are no alternatives. They want what they requested and if legit, you should have it.
Seller_R6Pw3cjCRwLNP
Wow just wow again! I am going to repost this message that I sent to another seller and edit it to your dilemma......Amazon does not care about your request for an alternative Solution....... They want a supply chain that goes directly to the BRAND MANUFACTURER and the only way to get this is to get a letter of authorization from that BRAND (not supplier)!
I am a new seller and I spend many hours each day reading forums and watching videos in Amazon University. And these same questions are posted endlessly. As a new seller I will go out on a limb here and give some personal advice to @Seller_6MHLpS1irGPp2 ..... seems to me that you have NOT researched how to sell or what you can sell on Amazon. And after reading your dilemma it's obvious you have not done any research at all. You CANNOT SELL a BRAND on Amazon without a letter FROM THE BRANDS CORPORATE OFFICE making you a legal distributor who can legally sell THE BRAND on Amazon. And you CANNOT get that authorization letter from a SUPPLIER. It must come directly from THE BRANDS CORPORATE OFFICE. A receipt from an online retail purchase you have made on the BRANDS WEBSITE or from a SUPPLIER is not legal authorization for you to then turn around and sell your purchase on Amazon. How do you know that your so called SUPPLIER did not get their product from CHINA or some other counterfeit place? A PayPal log will not help you because it only shows your purchase from someone that is your SUPPLIER. A retail purchase receipt is NOT an invoice. Also just because you can buy directly from the BRAND or SUPPLIER and have a RECEIPT for that purchase, that does NOT give you "legal permission" to sell that BRANDED product. Being UNGATED by AMAZON allows "distributors" with a letter of authorization from THE BRANDS CORPORATE OFFICE" to sell on Amazon retail marketplace. You cannot just pick a BRANDED product to sell on Amazon without being legally authorized by the BRAND with a letter of authorization in hand for that BRAND allowing you to sell on Amazon. Everyone confuses being UNGATED with being legally authorized to sell BRANDED products on Amazon. If you do not have a letter of authorization from THE BRAND NOT THE SUPPLIER then your product will be considered counterfeit by AMAZON. Also if you cannot get a letter of authorization from THE BRAND giving you permission to sell THEIR BRAND then Amazon will deactivate you account, keep all your money and destroy any and all inventory you have in FBA. My suggestion is to find an unbranded product to sell (tons of products from China) or create your own brand to sell. One last thing ....If you try to sell ANY BRANDED product on Amazon without a letter of authorization directly from the BRAND or MANUFACTURER, Amazon will deactivate your selling privileges and you will NEVER and I seriously mean NEVER be allowed to sell anything on Amazon again. And just because you may or may not have been selling whatever it is that you are selling and for however long you will still be deactivated. Amazon is cracking down on sellers without authentic letter of authorization directly from THE BRAND. You might consider this an INFRACTION and even admit to not understanding the policy. Amazon does not care about your excuse or promise and they do not allow second chances. So unless you get that letter directly from THE BRAND you were selling you WILL NOT be able to get your account reinstated. Your money and inventory will be seized. The best thing ONLY OPTION is to try and contact the corporate headquarters for the BRAND you were selling not the supplier and ask to be a legal distributor for their BRAND. I'm thinking it's not gonna happen but you can give it your best shot because that is your ONLY recourse. Ok I think I answered the question
Seller_6MHLpS1irGPp2
Hi everyone,
I'm dealing with an issue on Amazon and would like to find the best way to resolve it. I purchased my product completely legitimately from the official website of the supplier. To place the order, I communicated with them through their official Gmail, where they sent me the purchase order and tracking number. I also have the invoice and proof of payment, so everything is in order.
However, Amazon is questioning my product, and I want to resolve this in the best possible way. If anyone has been through something similar or has advice on how to effectively contact support, I would really appreciate your help.
Thanks in advance!
