Related account suspension reason help
Dear Forum members,
I need your help regarding issue in below. Related account name in the mail from Amazon is same account name my current account I use and suspende now. I din not understand which account is determined related with my account. What kind of appeal you offer and what kind of solution you offer to reactivate my account_
I look forward to hearing from you.
Sincerely
Hello Miraclesstore,
You have been found to be related to an account beginning with Miracle's Store.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct"
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Related account suspension reason help
Dear Forum members,
I need your help regarding issue in below. Related account name in the mail from Amazon is same account name my current account I use and suspende now. I din not understand which account is determined related with my account. What kind of appeal you offer and what kind of solution you offer to reactivate my account_
I look forward to hearing from you.
Sincerely
Hello Miraclesstore,
You have been found to be related to an account beginning with Miracle's Store.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I send the required information?
Please click on the View Appeal button on the Account Health page and submit additional information as requested.
What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.
We're here to help.
If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct"
You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
5 replies
Emet_Amazon
Hello @ladybug_s_store,
Thank you for posting your multiple account policy concerns.
I need your help regarding issue in below. Related account name in the mail from Amazon is same account name my current account I use and suspende now.
Hello Miraclesstore,
You have been found to be related to an account beginning with Miracle's Store.
As you mentioned, we have identified an association to a store matching your information. The question I have here is if you ever created, owned or operated another store under this name, bare in mind that this can include other regions such as Europe for example.
I din not understand which account is determined related with my account. What kind of appeal you offer and what kind of solution you offer to reactivate my account_
Typically, to address a multiple account policy I also suggest reviewing our selling policies and seller code of conduct, this help page offers guidance on our multiple account policy.
Here’s a section from this page:
Multiple selling accounts on Amazon
You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
This being said and what appears to be an association to one of your own stores due to the name, you will need to sign into each region you’re registered in to verify all of your accounts are in an active state.
Once the associated store is reinstated you can simply appeal on this account acknowledging the reason for the association and the reinstatement of the associated store.
If you are not the owner of this other store, you will be required to provide supporting documentation such as invoice, contracts and termination agreements, bill of sale, or transfer agreements. This is not an exhaustive list and the goal is to show the reason there may be an association to another store.
I would also recommend checking out our seller university video on how to address a multiple account policy violation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
