A-Z claim should not have been allowed
Customer got a very common item that we sell a lot of. He didn't like it so he opened a return request. Returns are auto authorized
Customer then opens a A-Z claim for no reason. Hasn't sent the product back. I disputed the A-Z claim that shouldn't have been allowed to be opened in the first place and was denied with the reason "We reviewed the details for this claim and found that you did not respond to the buyer’s return request before the claim was filed."
There was no need to respond to the buyers return request. It is AUTO AUTHORIZED. They didn't send emails about it, just opened the return. There is no communication needed, just send it back.
Order 114-3646746-4749828
This is unneeded and creates a lot of frustration on the sellers part. Customer just needed to send the item back for a refund, this isn't a A-Z issue.
A-Z claim should not have been allowed
Customer got a very common item that we sell a lot of. He didn't like it so he opened a return request. Returns are auto authorized
Customer then opens a A-Z claim for no reason. Hasn't sent the product back. I disputed the A-Z claim that shouldn't have been allowed to be opened in the first place and was denied with the reason "We reviewed the details for this claim and found that you did not respond to the buyer’s return request before the claim was filed."
There was no need to respond to the buyers return request. It is AUTO AUTHORIZED. They didn't send emails about it, just opened the return. There is no communication needed, just send it back.
Order 114-3646746-4749828
This is unneeded and creates a lot of frustration on the sellers part. Customer just needed to send the item back for a refund, this isn't a A-Z issue.
9 replies
Joey_Amazon
Hello @Seller_31rln9XBTnAVX,
Appreciate you participating here at the Seller Forums and thank you for bringing this to our attention.
Let me connect with our internal team on this and will post here once I have any new updates.
Thanks,
Joey
Joey_Amazon
Hey @Seller_31rln9XBTnAVX,
Appreciate your patience here, unfortunately the claims team has decide to uphold their decision on this matter.
