Change returns reason option “Defective, Did Not Work” to instead say; “Defective” & “Did Not Fit”
I am hoping Amazon management will read this and change the clothing related products reasons for return choices that include the combo reason “Defective, Did Not Work” to instead say; “Defective” & “Did Not Fit”?
REASON: I make a unusual product that is an alternative to suspenders for men. For my product to work a man’s body needs to have what we call a little bit of a hipbone shelf. When my product does not fit a customer’s body shape, the product is not defective it just doesn’t fit their body shape. But the “Did Not Fit” return option is not available, so some customers end up selecting “Defective, Did Not Work”. When the “Defective, Did Not Work” option is selected the Amazon Ai-Bot flags my seller account as selling a defective product instead of a product that did not fit the customer.
I have emailed and called Amazon seller support multiple times to explain this. But each time they insist that the Ai-Bot “Defective, Did Not Work” must mean it was “defective”. I interpret that to mean they don’t want to take the time or steps to correct the returns reasons drop down options. It would be really nice too if Amazon required the customer to explain with details and documentation anytime they claim a product is defective.
Amazon, please make these changes.
Change returns reason option “Defective, Did Not Work” to instead say; “Defective” & “Did Not Fit”
I am hoping Amazon management will read this and change the clothing related products reasons for return choices that include the combo reason “Defective, Did Not Work” to instead say; “Defective” & “Did Not Fit”?
REASON: I make a unusual product that is an alternative to suspenders for men. For my product to work a man’s body needs to have what we call a little bit of a hipbone shelf. When my product does not fit a customer’s body shape, the product is not defective it just doesn’t fit their body shape. But the “Did Not Fit” return option is not available, so some customers end up selecting “Defective, Did Not Work”. When the “Defective, Did Not Work” option is selected the Amazon Ai-Bot flags my seller account as selling a defective product instead of a product that did not fit the customer.
I have emailed and called Amazon seller support multiple times to explain this. But each time they insist that the Ai-Bot “Defective, Did Not Work” must mean it was “defective”. I interpret that to mean they don’t want to take the time or steps to correct the returns reasons drop down options. It would be really nice too if Amazon required the customer to explain with details and documentation anytime they claim a product is defective.
Amazon, please make these changes.
4 replies
Seller_v95qqMBLFluEx
Perhaps next time when you design your unusual product, you need to consider what would happen when it doesn't fit.
You are thinking in terms of yourself asking Amazon to change for you, that's not gonna happen. You need to change yourself in order to properly address the issue and survive in the world of Amazon.
Seller_aV1Bh32hE0KND
I just returned some clothes yesterday, and the choices are limited.
The items were not too long or too short; there was nothing wrong with them. They matched the description and fabric, and the style was correct. I just didn't like the fit on me. When it comes to clothing, this is pretty common. 'Style not as expected' I suppose would be the closest reason. IMO there should at least be an option 'Other' with a comment box.
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I also returned a baseball cap that I no longer wanted/needed, which is the only reason that requires a comment to be entered in order to continue. Why would Amazon choose that reason as required; it is pretty self-explanatory. You must also enter enough words, or it won't go through, which may cause customers to select something else instead.
