A-Z Claim on Approved Return lol
Welcome to Monday Morning A-Z Claim Rant.
Customer purchased item, tool for nail cuticles pusher scraper. item was shipped out, delivered, customer opens returns, because "The scoopers are way too big, doesn’t even get close " pretty much means her nails and hands are small or tiny. Since this is health and personal item, used, we accepted returned, and customer has to ship this item back.
1 week later, they open A-Z Claim, now claiming the item is Defective
"Customer issue: Damaged or defective item
Customer comments:
Is anything missing? No. Do you want to return the item? Yes. Is anything broken? Yes. Could you provide more details? Item looks fine, it just doesn't work. Reason Code: DAMAGED_OR_DEFECTIVE"
Long behold, if you wont take my return, all i will do is be dishonest, or try all options until A-Z claim gets approved.
Oh how i wish, we had option to block these types of buyers. All of them assume they are hurting Amazon, and not that it hurts small business owners in Canada. Lets keep buying, ehh didn't like it, return it. Lets go to restaurant, eat the food, and complain that it wasn't that great. But we ate the whole thing. Just to get free meal.
A-Z Claim on Approved Return lol
Welcome to Monday Morning A-Z Claim Rant.
Customer purchased item, tool for nail cuticles pusher scraper. item was shipped out, delivered, customer opens returns, because "The scoopers are way too big, doesn’t even get close " pretty much means her nails and hands are small or tiny. Since this is health and personal item, used, we accepted returned, and customer has to ship this item back.
1 week later, they open A-Z Claim, now claiming the item is Defective
"Customer issue: Damaged or defective item
Customer comments:
Is anything missing? No. Do you want to return the item? Yes. Is anything broken? Yes. Could you provide more details? Item looks fine, it just doesn't work. Reason Code: DAMAGED_OR_DEFECTIVE"
Long behold, if you wont take my return, all i will do is be dishonest, or try all options until A-Z claim gets approved.
Oh how i wish, we had option to block these types of buyers. All of them assume they are hurting Amazon, and not that it hurts small business owners in Canada. Lets keep buying, ehh didn't like it, return it. Lets go to restaurant, eat the food, and complain that it wasn't that great. But we ate the whole thing. Just to get free meal.
4 replies
Christine_Amazon
Hello @Seller_T2N9qK9aX55sg
Christine here.
I can take a look on the claim and check if there is something else that can be done.
Can you please share the Order ID?
Christine.
Seller_T2N9qK9aX55sg
Update on the A-Z Claim, this is first, customer never contacted back Amazon, thus the A-Z Claim was closed.
I will take this as a WIN.
Regards
BP
