Amazon refusing refund. Items were never scanned.
Amazon is saying the carrier (UPS) never scanned my package for return and is not giving me a refund. All I did was go to UPS and they scanned a QR code and said im all set. What I dont understand is the return box had 3 items in it and I got refunded for 1 item but the other 2 amazon is saying were never scanned. I dont know how as everything was in the same box. Now Amazon is refusing to refund me and I am not sure what else to do. Can anyone help me on how to get my money back for these 2 items. It has been over two weeks and Amazon wont even help me at all.
Amazon refusing refund. Items were never scanned.
Amazon is saying the carrier (UPS) never scanned my package for return and is not giving me a refund. All I did was go to UPS and they scanned a QR code and said im all set. What I dont understand is the return box had 3 items in it and I got refunded for 1 item but the other 2 amazon is saying were never scanned. I dont know how as everything was in the same box. Now Amazon is refusing to refund me and I am not sure what else to do. Can anyone help me on how to get my money back for these 2 items. It has been over two weeks and Amazon wont even help me at all.
1 reply
SEAmod
Hello @Seller_fNqOP6clLj35D
Thank you for visiting the seller forums. I am sorry about your situation with 3 items returned and only one of the three was refunded to you. Was this an inbound shipment to FBA? If you were returning a retail order, then I suggest you contact Amazon Customer Service.
Susan
