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Seller_ua5zEE9zVhria

All Reviews and Ratings Removed/Disappeared

Hi - For one of my older ASINs, Amazon has removed all (dozens) of the ratings and reviews. I've been selling this item for over 2 years and it had great review, including an Amazon recommendation. Now the ratings are all gone and sales have plummeted. As far as I could tell, they all seemed legit. I've filed several cases with Seller Support only to learn that removal of reviews is privacy protected. They can't tell me why they were removed or by who. Not very helpful. I was hoping they could be restored. Do I have any other options? Thanks.

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Tags:Product reviews
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Seller_ua5zEE9zVhria

All Reviews and Ratings Removed/Disappeared

Hi - For one of my older ASINs, Amazon has removed all (dozens) of the ratings and reviews. I've been selling this item for over 2 years and it had great review, including an Amazon recommendation. Now the ratings are all gone and sales have plummeted. As far as I could tell, they all seemed legit. I've filed several cases with Seller Support only to learn that removal of reviews is privacy protected. They can't tell me why they were removed or by who. Not very helpful. I was hoping they could be restored. Do I have any other options? Thanks.

Manage buyer experience
Tags:Product reviews
00
188 views
1 reply
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1 reply
user profile
Roberto_Amazon
In reply to: Seller_ua5zEE9zVhria’s post

Hey there! @Seller_ua5zEE9zVhria

Roberto from Amazon here. I am sorry you are going through this, this is complex to diagnose, the reasons why reviews may disappear are outlined in our Product reviews below:

Why do some reviews disappear?

Reviews are removed from the Amazon website for these reasons only:

  • The review conflicted with our Community Guidelines.
  • The review was removed by the reviewer.
  • We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
  • We detected unusual review behavior and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.

If you consider your case warrants further review, feel free to drop the case ID here for further review.

Regards,

Roberto

10
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user profile
Seller_ua5zEE9zVhria

All Reviews and Ratings Removed/Disappeared

Hi - For one of my older ASINs, Amazon has removed all (dozens) of the ratings and reviews. I've been selling this item for over 2 years and it had great review, including an Amazon recommendation. Now the ratings are all gone and sales have plummeted. As far as I could tell, they all seemed legit. I've filed several cases with Seller Support only to learn that removal of reviews is privacy protected. They can't tell me why they were removed or by who. Not very helpful. I was hoping they could be restored. Do I have any other options? Thanks.

188 views
1 reply
Manage buyer experience
Tags:Product reviews
00
Reply
user profile
Seller_ua5zEE9zVhria

All Reviews and Ratings Removed/Disappeared

Hi - For one of my older ASINs, Amazon has removed all (dozens) of the ratings and reviews. I've been selling this item for over 2 years and it had great review, including an Amazon recommendation. Now the ratings are all gone and sales have plummeted. As far as I could tell, they all seemed legit. I've filed several cases with Seller Support only to learn that removal of reviews is privacy protected. They can't tell me why they were removed or by who. Not very helpful. I was hoping they could be restored. Do I have any other options? Thanks.

Manage buyer experience
Tags:Product reviews
00
188 views
1 reply
Reply
user profile

All Reviews and Ratings Removed/Disappeared

by Seller_ua5zEE9zVhria

Hi - For one of my older ASINs, Amazon has removed all (dozens) of the ratings and reviews. I've been selling this item for over 2 years and it had great review, including an Amazon recommendation. Now the ratings are all gone and sales have plummeted. As far as I could tell, they all seemed legit. I've filed several cases with Seller Support only to learn that removal of reviews is privacy protected. They can't tell me why they were removed or by who. Not very helpful. I was hoping they could be restored. Do I have any other options? Thanks.

Manage buyer experience
Tags:Product reviews
00
188 views
1 reply
Reply
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Roberto_Amazon
In reply to: Seller_ua5zEE9zVhria’s post

Hey there! @Seller_ua5zEE9zVhria

Roberto from Amazon here. I am sorry you are going through this, this is complex to diagnose, the reasons why reviews may disappear are outlined in our Product reviews below:

Why do some reviews disappear?

Reviews are removed from the Amazon website for these reasons only:

  • The review conflicted with our Community Guidelines.
  • The review was removed by the reviewer.
  • We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
  • We detected unusual review behavior and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.

If you consider your case warrants further review, feel free to drop the case ID here for further review.

Regards,

Roberto

10
Follow this discussion to be notified of new activity
user profile
Roberto_Amazon
In reply to: Seller_ua5zEE9zVhria’s post

Hey there! @Seller_ua5zEE9zVhria

Roberto from Amazon here. I am sorry you are going through this, this is complex to diagnose, the reasons why reviews may disappear are outlined in our Product reviews below:

Why do some reviews disappear?

Reviews are removed from the Amazon website for these reasons only:

  • The review conflicted with our Community Guidelines.
  • The review was removed by the reviewer.
  • We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
  • We detected unusual review behavior and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.

If you consider your case warrants further review, feel free to drop the case ID here for further review.

Regards,

Roberto

10
user profile
Roberto_Amazon
In reply to: Seller_ua5zEE9zVhria’s post

Hey there! @Seller_ua5zEE9zVhria

Roberto from Amazon here. I am sorry you are going through this, this is complex to diagnose, the reasons why reviews may disappear are outlined in our Product reviews below:

Why do some reviews disappear?

Reviews are removed from the Amazon website for these reasons only:

  • The review conflicted with our Community Guidelines.
  • The review was removed by the reviewer.
  • We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.
  • We detected unusual review behavior and are not accepting or displaying reviews for this item at this time, or we are only accepting or displaying Amazon Verified Purchase reviews.

If you consider your case warrants further review, feel free to drop the case ID here for further review.

Regards,

Roberto

10
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