Shipment Delivered to Wrong Address
Our supplier is managing the shipment of our order to an Amazon warehouse. We created the shipment in Amazon using a non-partnered carrier (Tforce) and provided our supplier with the correct box labels and "ship to" address. Unfortunately, our supplier provided Tforce with an incorrect address, which we discovered by checking the tracking details. We immediately contacted both Tforce and our supplier to request a correction, but the shipment was still delivered to the incorrect address.
I need assistance resolving this issue.
Shipment Delivered to Wrong Address
Our supplier is managing the shipment of our order to an Amazon warehouse. We created the shipment in Amazon using a non-partnered carrier (Tforce) and provided our supplier with the correct box labels and "ship to" address. Unfortunately, our supplier provided Tforce with an incorrect address, which we discovered by checking the tracking details. We immediately contacted both Tforce and our supplier to request a correction, but the shipment was still delivered to the incorrect address.
I need assistance resolving this issue.
1 reply
Bryce_Amazon
Hey @Seller_3dusIhUuxqCIT,
Thanks for raising this here on the forums - definitely sounds like a frustrating experience! I have a few follow up questions:
1. Since you originally posted this thread, have you seen any movement for this shipment / units?
2. Have you contacted Seller Support requesting guidance for this issue?
Looking forward to your response, and further working with you.
- Bryce
