Subject: Request for Seller Feedback Removal - Order ID 701-4901897-2977029
Subject: Request for Seller Feedback Removal - Order ID 701-4901897-2977029
Hello Amazon Support Team,
I am reaching out regarding a seller feedback left on Order ID 701-4901897-2977029. The feedback states, "Item did not arrive yet," with a 2-star rating.
However, the customer has since confirmed in a message that they did not leave this feedback. They mentioned, “I did not write a review, so I’m not sure where you see this information” (message received on November 18, 2024). This feedback appears to have been left in error or unintentionally.
Given the customer’s confirmation that they did not leave this feedback, we kindly request Amazon's assistance in removing it to ensure accurate representation of our seller performance.
Thank you very much for your attention to this matter.
Subject: Request for Seller Feedback Removal - Order ID 701-4901897-2977029
Subject: Request for Seller Feedback Removal - Order ID 701-4901897-2977029
Hello Amazon Support Team,
I am reaching out regarding a seller feedback left on Order ID 701-4901897-2977029. The feedback states, "Item did not arrive yet," with a 2-star rating.
However, the customer has since confirmed in a message that they did not leave this feedback. They mentioned, “I did not write a review, so I’m not sure where you see this information” (message received on November 18, 2024). This feedback appears to have been left in error or unintentionally.
Given the customer’s confirmation that they did not leave this feedback, we kindly request Amazon's assistance in removing it to ensure accurate representation of our seller performance.
Thank you very much for your attention to this matter.
2 replies
Seller_cdyoZFjtEz4md
@Seller_pXiU6IvYm8DUtPlease
@Ricardo_Amazon
@Lucre_Amzn
@Sunnie_Amazon
Josh_Amazon
Hello @Seller_cdyoZFjtEz4md,
This is Josh from Amazon. Thank you for contacting our Forums!
Thank you for bringing this feedback issue to our attention. We understand your concern about the accuracy of the feedback on Order ID 701-4901897-2977029.
While we appreciate that the customer has indicated they didn't leave this feedback, I'm afraid this situation doesn't fall within Amazon's guidelines for automatic feedback removal as outlined here: Can Amazon remove buyer feedback.
However, you can still submit a feedback removal request through the Feedback Manager. Please note that while this doesn't guarantee removal, it allows our team to review the situation. You can find more information on this process here: Request removal of feedback.
If you have any further questions about this process or need additional assistance, please don't hesitate to contact Seller Support directly.
Best regards,
Josh
