Account vacation settings and support for the holidays
If you plan to take time off over the holidays, we recommend that you update your vacation status to avoid missing orders that could affect your performance. This setting temporarily removes your seller-fulfilled listings from Amazon product detail pages and search results.
To set up vacation status, go to: Store status and vacation settings.
If you plan to send seller-fulfilled orders on public holidays, we recommend that you manage your holiday settings to override a public holiday and change it to an “operating day.” Allow up to four hours for any changes to be reflected in your delivery promise and orders received.
To override a public holiday, go to: Holidays
For more information about vacation status and holiday settings, go to: Listing status for vacations, holidays, and other absences. and Manage Holiday Settings.
To get support during the holidays, contact Account Health Support a dedicated support channel for you to ask questions about your account health.
Account Health Support will have special hours of operations during the holiday season:
- December 25, 2024 – Support will be closed and will resume operations on December 26, 2024.
- January 1, 2025 – Support will be closed and will resume operations on January 2, 2025.
For more information, go to: Account health support FAQs
Account vacation settings and support for the holidays
If you plan to take time off over the holidays, we recommend that you update your vacation status to avoid missing orders that could affect your performance. This setting temporarily removes your seller-fulfilled listings from Amazon product detail pages and search results.
To set up vacation status, go to: Store status and vacation settings.
If you plan to send seller-fulfilled orders on public holidays, we recommend that you manage your holiday settings to override a public holiday and change it to an “operating day.” Allow up to four hours for any changes to be reflected in your delivery promise and orders received.
To override a public holiday, go to: Holidays
For more information about vacation status and holiday settings, go to: Listing status for vacations, holidays, and other absences. and Manage Holiday Settings.
To get support during the holidays, contact Account Health Support a dedicated support channel for you to ask questions about your account health.
Account Health Support will have special hours of operations during the holiday season:
- December 25, 2024 – Support will be closed and will resume operations on December 26, 2024.
- January 1, 2025 – Support will be closed and will resume operations on January 2, 2025.
For more information, go to: Account health support FAQs
6 replies
Seller_iDMODRJVedjiw
"Thank you for sharing these helpful reminders and resources for the holiday season! The ability to update vacation status and manage holiday settings is a great way to ensure order performance is not impacted during time off. It's also reassuring to know that Account Health Support is available for any urgent questions, with clear hours of operation during the holidays. I’ll make sure to update my settings accordingly—appreciate the guidance!"
Seller_PI9ROpLqSYHRG
The page for vacation mode only lets me turn it on and off immediately. Is there no way to schedule it ahead of time?
Seller_iDMODRJVedjiw
Dear Amazon Team,
I would like to update my vacation status and manage holiday settings for the upcoming holiday season to ensure smooth operations and maintain performance metrics. Please provide any additional guidance or resources if needed.
Thank you,
Seller_iDMODRJVedjiw
This update from Amazon is really helpful! Using features like vacation status and holiday settings can help you manage your business effectively during the holiday season and prevent any disruptions to your performance. If you plan to ship orders during public holidays, using the operating day option to adjust delivery promises ensures your orders are processed smoothly.
Also, be mindful of Account Health Support's holiday hours so you can get assistance if needed. Setting these features in advance will make your holiday operations much easier and help avoid potential issues.
This post provides great insights to help you manage your account and ensure a smooth holiday season!
Seller_iDMODRJVedjiw
Plan ahead for holiday time off! Update your vacation status to avoid missing orders that could affect your performance. This removes your seller-fulfilled listings from Amazon product pages and search results.
To update your vacation status, go to: Store status and vacation settings.
If you're fulfilling orders on public holidays, override the holiday setting to mark it as an “operating day.” Changes may take up to four hours to reflect in delivery promises and orders.
For more details, go to: Listing status for vacations and holidays.
