Inbound shipment lost at YOW3
Hi folks
Can someone from Amazon looks into my case and guide me what to do?
I created a case, ID 16116769331, which was eventually closed by Amazon Support without resolution.
My inbound shipment was lost at YOW3, shipment ID FBA18G8SB1QF. I created the case and needed investigation. I was then asked to submit documentation to prove ownership, so I did it. They included the importation documentation, receipt and custom invoice. The case was closed due to the reason of "documentation provided doesn’t meet one or more of the requirements for acceptance."
I am so confused as I have no idea on what ground Amazon rejected the documentation, I need further explanation about which document and why it was not accepted. Actually I already provided all documents I have, I don't know how I can get more documents to prove the ownership.
Since both UPS and Amazon record confirmed that my inbound shipment has already successfully delivered to YOW3. The lost of the shipment at the warehouse is a no doubt situation. I was the one who prepared and sent the shipment to Amazon warehouse, of course, I am the owner of the content, this is obvious, why I need to prove myself the owner. What is now in my mind is that Amazon is setting up a unreasonable barrier for sellers and uses it as a mean to get Amazon out of responsibility.
Inbound shipment lost at YOW3
Hi folks
Can someone from Amazon looks into my case and guide me what to do?
I created a case, ID 16116769331, which was eventually closed by Amazon Support without resolution.
My inbound shipment was lost at YOW3, shipment ID FBA18G8SB1QF. I created the case and needed investigation. I was then asked to submit documentation to prove ownership, so I did it. They included the importation documentation, receipt and custom invoice. The case was closed due to the reason of "documentation provided doesn’t meet one or more of the requirements for acceptance."
I am so confused as I have no idea on what ground Amazon rejected the documentation, I need further explanation about which document and why it was not accepted. Actually I already provided all documents I have, I don't know how I can get more documents to prove the ownership.
Since both UPS and Amazon record confirmed that my inbound shipment has already successfully delivered to YOW3. The lost of the shipment at the warehouse is a no doubt situation. I was the one who prepared and sent the shipment to Amazon warehouse, of course, I am the owner of the content, this is obvious, why I need to prove myself the owner. What is now in my mind is that Amazon is setting up a unreasonable barrier for sellers and uses it as a mean to get Amazon out of responsibility.
18 replies
Seller_dotifYADa0BWY
Don't you have the invoice from the vendor? That is what they will need.
Seller_DGT1u9nkD6wcL
you can go for help and choose inventory lost in fba warehouse, then you might have chance to get refund. Last 18 months we used this to get 1.8k refund
regards
Seller_WVRGljjwKOlpv
Does your invoice meet the requirement
sellercentral.amazon.ca/learn/courses?ref_=selleru_athena&courseId=becfc3b8-e830-4f94-95be-f3d3e11246a2&moduleId=b133c6c0-aa5a-405a-b58f-ac352e7e78c5&modLanguage=English&contentType=VIDEO&category=TUTORIAL&ref=xx_SellerUniversity_xxxx_meldedSidebarSearch&mons_sel_mkid=amzn1.mp.o.A2EUQ1WTGCTBG2&mons_sel_mcid=amzn1.merchant.o.A1V2TG4MRM42Q7&mons_sel_persist=true&videoPlayer=airy
Seller_NP58jbsdQYrRr
I have had several shipments/units "lost" by Amazon and each time I have submitted the same documentation (purchase invoice from the supplier) and several times was deemed "doesn't meet one or more of the requirements..." with no explanation and several times they were accepted?!?!? How I resolved my biggest case (Amazon was saying they never received 198 of 203 expected items in my shipment) was escalating to have contents verified of the box ID # of shipment in question. Even still this will be a lengthy process as Amazon kept trying to close the investigation with no resolutions. Finally FBA warehouse checked the contents of box ID # I provided and sure enough the units Amazon said they never received were in the shipment box. This took 3months for them to do.
I currently have a similar case (Case 15935353941 Sept 15) in which they have been slow to verify contents of box ID # provided which I truly believe will be a simple fix to all the "lost" "non-received" items at YOW3. Amazon had sent me a confirmation email Aug 29th that FBA 189FS0T83 was RECEIVED in FULL, then status changed to closed 0 received of 146 expected?!?!? Can mods help escalating to verify contents of box ID # FBA 189FS0T83U000001 please? Why are there so many issues with shorted/lost units at YOW3?
Daryl_Amazon
Hey @Seller_tgVvKIPsnwPar,
I understand this inventory issue at the YOW3 fulfillment center has been a frustrating experience.
The invoice from your vendor showing proof of ownership is typically sufficient documentation in cases of lost inventory. As other commenters suggested, please double-check that your invoice includes all required elements like your business name, product identifiers like ASIN/ISBN, quantity, etc. You can find the full checklist here:
Using manufacturer barcodes with FBA virtual tracking
If your invoice meets requirements but is still not being accepted, you can request an inventory verification of your shipment. Reference the specific box ID from the original shipment (FBA18G8SB1QF) and ask support to physically scan and confirm the number of units received.
I know this has already been a lengthy process, but requesting the box contents verification should help prove whether the issue lies with the fulfillment center or your submitted documentation. Please comment back if you encounter any other roadblocks with your case. This community is here to help support one another.
Daryl
