Need advice on whether to charge restocking fee before filing a SAFE-T claim
I have never filed a SAFE-T claim before, so I do not know what the chances are that they will grant it. A customer sent back an item that was opened and used, but their return reason was that it was an unauthorized purchase. I gave them instructions to return it in the same condition. They should have also received my automatic instructions that say I can charge up to 50% restocking fee, although I doubt they read that.
I cannot restock this item because I do not sell used stuff, and swapped or used items do not meet the CPC requirements (though I know that Amazon restocks and sends out swaps made by customers, which is very hypocritical of them). Should I charge the restocking fee, knowing that I risk getting bad feedback from the customer? If I don't do that, will Amazon likely leave me hanging out to dry by denying the SAFE-T claim.
Need advice on whether to charge restocking fee before filing a SAFE-T claim
I have never filed a SAFE-T claim before, so I do not know what the chances are that they will grant it. A customer sent back an item that was opened and used, but their return reason was that it was an unauthorized purchase. I gave them instructions to return it in the same condition. They should have also received my automatic instructions that say I can charge up to 50% restocking fee, although I doubt they read that.
I cannot restock this item because I do not sell used stuff, and swapped or used items do not meet the CPC requirements (though I know that Amazon restocks and sends out swaps made by customers, which is very hypocritical of them). Should I charge the restocking fee, knowing that I risk getting bad feedback from the customer? If I don't do that, will Amazon likely leave me hanging out to dry by denying the SAFE-T claim.
4 replies
Seller_CW0P5hgbsiqWX
1. It all depends on the return reason the buyer selects. Each has their own set of rules.
2. Most Amazon buyers scam sellers by selecting a return that yields them a full refund when Amazon policies say they should not get a full refund.
3. If you sent the product new and they returned it used, you may deduct the 50% restocking fee, the outward shipping the buyer paid, and the return postage printed by Amazon.
4. Safe-T Claims are only as good as to how well they are written. Notice Amazon does not tell sellers what to put in the claim. It is easier for Amazon to deny ta sellers claim by saying, "Not Enough Information. So, make sure you have photos of the product Sent, (we time-date ours along with the byer's invoice), to prove the item was sent in new condition.
Joey_Amazon
Hi @Seller_bTkuiQvsTs9D4,
Thank you for sharing your post here at the forums!
If you wish, please share the Order ID associated with this case. This will allow me to review and provide you with the best next steps.
Also, shout-out to @Seller_CW0P5hgbsiqWX for assisting you with this inquiry.
Thank you,
Joey
