Worst policy ever : Shipment discrepancy ''Second Investigation''
Case 14926011591 for reference if any moderator can help.
Amazon loses products all the time during inbound. Amazon started denying some reimbursements to FBA sellers, stating that ''A second investigation was completed and units are still missing''.
Amazon Seller Support will reply this, in an eternal loop :
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When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items:
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Amazon is basically stating : ''We have checked again that we lost your products, therefore we will blame you as an easy way out instead of taking responsability like we did before''.
Whoever agreed with this new reimbursement policy at Amazon was clearly trying to reduce the global amount reimbursed to sellers, but it was done completely the wrong way. The right way to address this is to resolve the inbound problems in Amazon warehouses or the stolen packages.
The packaging weight / tracking / signature clearly show that our products were sent and delivered. We also have a supplier invoice meeting all requirements.
I even exported an inventory report (ledge inventory) and it clearly shows 20 units were initially received and then magically removed from my inventory, with no warning for the seller. At this point, I feel scammed and not for the first time.
This reimbursement policy needs to change ASAP.
Worst policy ever : Shipment discrepancy ''Second Investigation''
Case 14926011591 for reference if any moderator can help.
Amazon loses products all the time during inbound. Amazon started denying some reimbursements to FBA sellers, stating that ''A second investigation was completed and units are still missing''.
Amazon Seller Support will reply this, in an eternal loop :
-------------------------
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items:
-------------------------
Amazon is basically stating : ''We have checked again that we lost your products, therefore we will blame you as an easy way out instead of taking responsability like we did before''.
Whoever agreed with this new reimbursement policy at Amazon was clearly trying to reduce the global amount reimbursed to sellers, but it was done completely the wrong way. The right way to address this is to resolve the inbound problems in Amazon warehouses or the stolen packages.
The packaging weight / tracking / signature clearly show that our products were sent and delivered. We also have a supplier invoice meeting all requirements.
I even exported an inventory report (ledge inventory) and it clearly shows 20 units were initially received and then magically removed from my inventory, with no warning for the seller. At this point, I feel scammed and not for the first time.
This reimbursement policy needs to change ASAP.
16 replies
Seller_dotifYADa0BWY
We are fighting the same issue with Amazon. It is blatant theft and they will take no reponsibility for it. We are fighting a case with them and will not stop fighting until it is properly addressed with a reimbursement.
Seller_EDrPyGU072Fof
Fighting a similar issue with two items. Sent as one box each. UPS tracking shows it was delivered with matching weights and size.
Do they really think I'm sending an invisible box?
Josh_Amazon
Hello @Seller_xJx7vH6fvZFD9,
This is Josh from Amazon. Thank you for contacting our Forums!
I reviewed your case 14926011591 and i understand that you haven't received the desired outcome for this issue you have experienced with your shipment. According to what I see on your account under Shipment summary, "Amazon has received your shipment and a discrepancy has been found in one or more of your items.". Since the case with Seller Support is still open, you would need to continue with them until they provide a resolution to your issue. Once the case is Resolved, if you haven't received the help you needed, you can contact us back here on this forum so we can look further and help you, but in the meantime please continue with the case until it gets fully resolved.
Also, you can go to the following link for more information on how to reconcile your shipment:
I hope this information helps.
Kind Regards,
-Josh
Seller_Md7KrMewyS7ao
Dealing with this same thing now!
Copy and paste same nonsense answer, cant reconcile the shipment. They counted it, put in FC transfer, LOST IT, then its my fault that I never shipped it.. Even though my cases are set 35 cases, they picked out 20 for FC transfer and lost it, yet our fault?
Gonna need a lawyer soon, this is rediculous
Seller_hdIy2FKSRdp0e
It is very irritating- I sent in a box of books and half the weight was a heavy and expensive 2 book set (I paid $200 used for it, resell FBA on amazon around $600) and that was lost. Lots of back and forth, they wouldn't acknowledge that 20 lbs of the box was missing and they just make you give up.
A few weeks later the 2 book set appeared in my inventory. I've seen a few other people have the same experience so there is still hope for you
Seller_yA6UHlC6TwqOQ
We have the same issue, sent everything in one box as well. They lost almost half of our inventory and blamed us. Dispute rejected even with invoice.
