Hi everyone,

I'm reaching out to see if anyone else has faced a similar issue and if there's a way to get this escalated effectively.

Recently, I sent inventory to Amazon FBA, and while it shows as checked in, I noticed it's marked as stranded. Upon investigation, I found a performance notification stating that my account was deactivated due to inactivity, and I was required to upload a government-issued ID, bank statement, and other verification documents.

There was a link provided to “Reactivate Account,” but clicking on it just redirected me to the Business Information page, where it showed that everything was already verified. To be sure, I clicked on Edit Info, thinking I might be able to upload the requested documents there — but the only document fields were for Business Registration Certificate and Self Attested Declaration. I submitted these again, and the status turned to "Verified" the next day.

However, my account is still deactivated, and my inventory remains stranded.

I've opened multiple support cases, but so far, I haven't received a helpful resolution — just canned responses or redirection to the same "Reactivate Account" flow that doesn't resolve the issue.

This is impacting my business operations, and I'm stuck in a loop with no clear path to actually reactivating the account.

Can someone from the community or the Amazon team help escalate this to the Account Health/Verification/Internal teams?

Any guidance would be deeply appreciated.

Thanks in advance!