How to deal with Abusive Customers who leave negative reviews for no reason?
We sell personalized items and are basically held hostage by ungrateful customers who leave negative reviews for no reason. For example, they'll make a spelling mistake on their customization and then leave a negative review saying we made a spelling mistake. Some go as far as threaten for a full refund or they will leave negative reviews. We've tried reporting their messages but it doesn't seem to do anything...is there no recourse against abusive, cheating and lying customers?
How to deal with Abusive Customers who leave negative reviews for no reason?
We sell personalized items and are basically held hostage by ungrateful customers who leave negative reviews for no reason. For example, they'll make a spelling mistake on their customization and then leave a negative review saying we made a spelling mistake. Some go as far as threaten for a full refund or they will leave negative reviews. We've tried reporting their messages but it doesn't seem to do anything...is there no recourse against abusive, cheating and lying customers?
1 reply
Jurgen_Amazon
Hello @Seller_Zc03MQK22D7jf
I understand your frustration with this situation regarding personalized items and review manipulation. Here are some specific steps you can take:
📝 Documentation is key:
- Screenshot all customization details
- Save original order specifications
- Document all customer communications
- Keep proof of threatening messages
✅ Actions you can take:
1. For Review Manipulation:
- Report to Seller Support under "Customer Reviews"
- Include screenshots of threats
- Reference Amazon's Anti-Manipulation Policy
- Request investigation of review threats
2. Protect Your Business:
- Add clear customization policies
- Include preview/confirmation steps
- Document customer approval
- Take photos before shipping
3. Report Abuse:
- Forward threatening messages to abuse@amazon.ca
- Open case with Account Health Support
- Request review of customer communications
- Keep case numbers for reference
💡 Prevention Tips:
- Implement double-check system for customizations
- Send confirmation emails with details
- Request customer verification
- Include disclaimer about customer-provided text
⚠️ Important:
- Never engage in review negotiations
- Keep all communication professional
- Document everything in Seller Central
- Follow proper escalation channels
Jurgen
