Share Your Topics for the Next 'Ask Amazon' Session!
Hey Sellers,
We’re excited to work alongside you and want to make sure we’re covering what matters most to you.
What topics would you like to see in an upcoming "Ask Amazon" session?
We’re here to help and would love to focus on your biggest questions and concerns.
Drop as many ideas as you have — we’re all ears! 👂
Share Your Topics for the Next 'Ask Amazon' Session!
Hey Sellers,
We’re excited to work alongside you and want to make sure we’re covering what matters most to you.
What topics would you like to see in an upcoming "Ask Amazon" session?
We’re here to help and would love to focus on your biggest questions and concerns.
Drop as many ideas as you have — we’re all ears! 👂
37 replies
Seller_t6aHb0r4P3pJ1
Fraudulent Returns.
I have been a seller for 4 years and am ready to close my account for good. I don’t want to- but I cannot continue being a part of a platform that blatantly ignores sellers when dealing with bad actors.
I just had a brand new Bissell return allowed by Amazon- after 8 months of use. She purchased it in May and was given a full return January 23rd, 2025.
It states clearly in the Amazon catalog that returns are not allowed for this item. Amazon currently holds the buy box and the return detail is clear.
Amazon Support just tries to wear us down with irrelevant information and policy- then shuts us down.
Seller_Z9tA7Q88fqz6d
-bundle requirements and policy discussion for the CANADA platform
Seller_Z9tA7Q88fqz6d
How to be effective at updating listings that you did not create. What are the best SOPs to get things corrected?
Seller_UUKRNFXrvc8YM
AZ claims that’s the most useful topic for us as we losing money in this type of cases
Seller_NFXUjGCtS4RaO
1) Enforce buyers to leave seller feedback on every single order.
By doing so, not only to reflect the TRUE performance of a seller, but also make it fair for seller so scammers whom threatened to leave negative feedbacks even due to their own faults would have less damages to sellers.
Not sure if it was my selling product category only having extremely LOW rates of buyers making a feedback even on perfect orders (my competitors are the same), but I can tell that "Request a Review" built-in function won't work at all. We are all having orders (not very little amount though), but just no feedback received.
Buyers knew how to make a feedback, especially when they had any disagreement to the seller. But having buyers to give you a "good" feedback is almost like mission impossible.
2) Why would seller needed to provide evidences to support our statements when defending A-to-Z claims, when buyers do not need to?
Such as Opened and Used returns are subjected to restocking fees, which was clearly given by Amazon's Refund policy. However, if fees are deducted from refunds, and buyer then filed A-to-Z claim, without proofs to support product returned was indeed opened/used, A-to-Z will just fully refund the order, maybe not counting ODR (sometimes allowed to deduct fees but counting ODR). All depending whether the claim was processed by a robot, A.I. or human. Not standard at all and to mention not following most policies at most times.
3) Why would it "MUST BE" sellers' fault when reason of return = DEFECTIVE, DAMAGED, PERFORMANCE OR QUALITY NOT ADEQUATE? It was all discussed over various forums that people are using those reason of returns to get a free return shipping label without any difficulties. Most ridiculously, Amazon never asked for their proof to those reason of return, but just let buyers spoil the return policy.
Buyers (particularly Amazon's, less happened on other marketplaces) are simply treating sellers as a library, FREE RENTAL, FREE TRRIAL, FREE RETURN. Why? Because such consumer practices were planted by Amazon over the years, people knew how easily to abuse return policy without penalty.
Just like the most recent "extended holiday return period", buyers are requesting to return orders even after more than 2 months of use with reason such as "not comfortable with product" or "don't like it". Does it make sense at all to the purpose of "extending" return period that is enabling people to intentionally abuse the use of it?
I really wish Government of Canada would be able to, for example, implement a 25% tariff like transaction fees on every single order placed on Amazon.ca (same to all American retailers doing businesses in Canada), as a revenge to President Trump's 25% tariff on our exported products to the states.
Canadians should then shop with Canadian companies (or any Canadian company could start a new marketplace) if disagreeing with the 25% price extra shopping with American companies.
Seller_5HrKIIXEikU19
Case ID 16892175501 pls help . New seller missing some of my items in FbA. We need assistance from seller support. I called and followed up sincerely Dec 2024
Seller_eS5JzxLla1MGP
The A-to-Z Claim option allows customers to file claims, but there are instances where individuals misuse this option by selecting incorrect claim categories. As a result, Amazon initiates refunds to the customers without thoroughly investigating the seller's side. This system is widely known, and some customers exploit it to obtain products for free. To prevent this abuse, we suggest reconsidering or closing the A-to-Z Claim option, as it is being misused and unfairly impacts sellers.
Seller_HubiOreLEfQet
Hello,
Please help us with this Buy Box loss issue. We have contacted Amazon support multiple times, but no one has been able to assist us. Our account health score is excellent, and our ODR is 0%; however, we suddenly lost all Buy Boxes at once. This situation has caused us significant losses.
Please assist us.
Best regards.
Seller_T2N9qK9aX55sg
Canada Post Better system notification if parcel is delivered to house address or to Canada post Community Mailbox (now it says delivered) customer assumes it was delivered to their house. Or that parcel is at Post office for pick up, as now it shows in transit.
Stronger policy of people shipping counterfeit products to Amazon Canada, and business who are not register as Canadian business operating. Stronger and tougher polices on sellers who sell counter fit beauty products that for some reason are able to remove Negative Feedback and provide fake invoices that Amazon verifies. Yet their products are misspellings.
Better ability for Brand Owner to control their brands, or have the Professional beauty Category for brand owners, who can control who sells or limits sellers. As right now the brand owners in Canada have no control only file IP trademark or Image Trademark complains, as there is no other options to limit sellers who might be selling outdated stock or knock offs or bought it at auction for cheap and selling it.
In other words, better control for Canadian business who run their business on Amazon Canada, vs intentional sellers.
One last time, if we have unified account between Canada & USA, is there a way to show that products are shipping from Canada into USA, and it does take time? as well if we using Canada Post for marking the tracking # for USA orders, Why not provide buyers USPS link once the parcel crosses over, as it provides much more details tracking information.
Seller_hV0ryD0R7uKYw
Glitch with automatic unfulfillable inventory address field not being able to choose CANADA when you are a Canadian based seller selling in Canadian FBA fulfillment centres. Amazon automatically disposes THOUSANDS of dollars worth of items because the system won't let us choose CA as the country.
Hundreds of sellers have posted in the forums asking for help about this and are losing hundreds of thousands of dollars. This is a huge issue.