We issued a refund to the buyer, yet our A-Z Guarantee claim was recorded in the ODR.
The customer initiated the A-Z Guarantee claim on Friday, citing that they hadn't received a refund after returning the product. We processed the refund as soon as possible on Monday, the next working day. However, since the customer initiated the A-Z Guarantee over the weekend, it has now been counted in the ODR. Should it still be counted in the ODR even though we have issued the refund?
We issued a refund to the buyer, yet our A-Z Guarantee claim was recorded in the ODR.
The customer initiated the A-Z Guarantee claim on Friday, citing that they hadn't received a refund after returning the product. We processed the refund as soon as possible on Monday, the next working day. However, since the customer initiated the A-Z Guarantee over the weekend, it has now been counted in the ODR. Should it still be counted in the ODR even though we have issued the refund?
1 reply
Seller_MUBN0Jm00YVZK
If you have not yet received the return, you should appeal for the claim indicating that the return has not been delivered rather than processing the refund directly.
