Customers using inaccurate return reason
How do you handle customers using "defective doesn't work" when they add a comment on the return that they just bought the wrong size? Is there any way to get the return shipping costs, as we have set up for these orders where a customer used an inaccurate return reason to avoid the shipping cost? I saw that safe-t claims are an option, but every time I have tried to use that system it says it is ineligible. We charge return shipping, period.
Customers using inaccurate return reason
How do you handle customers using "defective doesn't work" when they add a comment on the return that they just bought the wrong size? Is there any way to get the return shipping costs, as we have set up for these orders where a customer used an inaccurate return reason to avoid the shipping cost? I saw that safe-t claims are an option, but every time I have tried to use that system it says it is ineligible. We charge return shipping, period.
3 replies
SEAmod
Hi @Seller_Is0MTnZPtZeCX
By your reference to size, I am assuming you are referring to the return of fashion goods, clothing, and shoes. The sale of such products listed on Amazon allows the buyer free returns. Making a SAFE-T claim in such cases is a moot exercise.
Susan
