Buyer returned a wrong item and open an A-to-Z claim
Hi,
A buyer returned a wrong item which is not belong to us.
We sent messages with pictures show the item is not belong to us, but buyer ignored the messages and opened an A-to-Z claim.
Amazon grant the claim and count it against our ODR and denied our appeal.
Can any Mod help?
The order number is 702-2604136-4602609.
@Emet_Amazon
@Josh_Amazon
@Christine_Amazon
@Stevie_Amazon
@Roberto_Amazon
Thank you
Andrew
Buyer returned a wrong item and open an A-to-Z claim
Hi,
A buyer returned a wrong item which is not belong to us.
We sent messages with pictures show the item is not belong to us, but buyer ignored the messages and opened an A-to-Z claim.
Amazon grant the claim and count it against our ODR and denied our appeal.
Can any Mod help?
The order number is 702-2604136-4602609.
@Emet_Amazon
@Josh_Amazon
@Christine_Amazon
@Stevie_Amazon
@Roberto_Amazon
Thank you
Andrew
5 replies
Seller_adTxaa79QM905
Hi @Dominic_Amazon
Can you help?
Thanks
Andrew
Lucre_Amzn
Hello @Seller_adTxaa79QM905
Apologies for the time taken to get back to you, this is Lucre, and I'll be happy to assist.
I'm sorry to know you got another item returned and the A-Z claim is granted to the buyer.
I went ahead and connected with our internal specialists to help us investigate this further. As soon as I know any update about this, I will let you know in this thread.
Regards,
Lucre_Amazon
