My funds transfer has been cancelled
Hello from Amazon Selling Partner Support,
Upon reviewing your application we understand that your funds transfer has been cancelled.
We recognize the severity of this issue, and truly regret its impact on you as a seller. We shall assist you with this.
Please be inform that we couldn’t disburse your funds because there were no valid credit cards attached to your seller account.
You can update your charge method within your seller account. Once you update your charge method, we will validate the credit card. We will then be able to release your funds on your next disbursement date.
To update your credit card information:
1. Go to Settings, then Account Info.
2. In the Payment Information box, select Charge Methods.
Bank account information updates within 72 hours. Learn more about credit card settings:
https://sellercentral.amazon.com/help/hub/reference/G202131360
We would appreciate your patience, cooperation and understanding in this matter.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon,
Sumesh [C] P.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
Can somobody help me please?
Amazon costumer service is not able to give me good a clarification of this , my refund wee cancelled beacuse my deposit bank is invalidaccording to Amazon, but I provided all the informaton needed.
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=13293012471
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
My funds transfer has been cancelled
Hello from Amazon Selling Partner Support,
Upon reviewing your application we understand that your funds transfer has been cancelled.
We recognize the severity of this issue, and truly regret its impact on you as a seller. We shall assist you with this.
Please be inform that we couldn’t disburse your funds because there were no valid credit cards attached to your seller account.
You can update your charge method within your seller account. Once you update your charge method, we will validate the credit card. We will then be able to release your funds on your next disbursement date.
To update your credit card information:
1. Go to Settings, then Account Info.
2. In the Payment Information box, select Charge Methods.
Bank account information updates within 72 hours. Learn more about credit card settings:
https://sellercentral.amazon.com/help/hub/reference/G202131360
We would appreciate your patience, cooperation and understanding in this matter.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
Yes
No
Thank you for selling with Amazon,
Sumesh [C] P.
Amazon.com Seller Support
=======================================
MORE WAYS TO GET HELP:
Visit our Seller Forums for help from other sellers: http://sellercentral.amazon.com/forums
Browse all Seller Help topics: http://sellercentral.amazon.com/gp/help
Can somobody help me please?
Amazon costumer service is not able to give me good a clarification of this , my refund wee cancelled beacuse my deposit bank is invalidaccording to Amazon, but I provided all the informaton needed.
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
https://sellercentral.amazon.com/cu/case-dashboard/view-case?caseID=13293012471
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
2 replies
Seller_aV1Bh32hE0KND
This is NOT due to your deposit/bank info.
Enter a valid credit card (not a debit card) under your Account Info > Charge Methods, and make sure it can accept charges from the US.
The directions on the notice are pretty straightforward.
↓↓↓
To update your credit card information:
1. Go to Settings, then Account Info.
2. In the Payment Information box, select Charge Methods.
.
See →Bank account and credit card information for your seller account for additional info.
Cooper_Amazon
Good Afternoon @Seller_FiRMlqjC2Ne34 - It looks like one of our seasoned seller @Medic was able to provide some guidance regarding your credit card question.
If their reply helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. It's a best practice just in case another seller comes along and asks a similar question, it will be easy for them to find the answer.
Please let us know on this discussion if you require additional assistance or you can always contact Selling Partner Support with inquiries at anytime. Thank you for checking in with us on the Seller Forums and for choosing to sell on Amazon. Have a great rest of the week! ~ Cooper_Amazon
