VALID CREDIT CARD ON FILE? - ACCOUNT DEACTIVATED
I have been selling on Amazon since 2022 under an individual account. I upgraded it to a professional account on May 17th. After upgrading within a minute my account was deactivated.
The email I got indicated that I have violated the section 3 of the business agreement, they haven't mentioned the violation I did. I provided the documents the Amazon team required but they keep rejecting my documents.
HOW TO PROVE THERE'S A VALID CREDIT CARD ON FILE? I have a DEBIT CARD which is active and valid on Amazon, Is it enough?
This is the email I got,
I understand that you need help with your appeal for account reinstatement. Let me help by looking further into this issue.
Upon careful investigation, we haven't received sufficient information from you to reinstate your account.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
VALID CREDIT CARD ON FILE? - ACCOUNT DEACTIVATED
I have been selling on Amazon since 2022 under an individual account. I upgraded it to a professional account on May 17th. After upgrading within a minute my account was deactivated.
The email I got indicated that I have violated the section 3 of the business agreement, they haven't mentioned the violation I did. I provided the documents the Amazon team required but they keep rejecting my documents.
HOW TO PROVE THERE'S A VALID CREDIT CARD ON FILE? I have a DEBIT CARD which is active and valid on Amazon, Is it enough?
This is the email I got,
I understand that you need help with your appeal for account reinstatement. Let me help by looking further into this issue.
Upon careful investigation, we haven't received sufficient information from you to reinstate your account.
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service
The document must meet the following requirements:
-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.
-- Your name and address must be visible and match the name and address that you entered in Seller Central.
-- It must have been issued in the last 90 days.
2 replies
Seller_Hi7wbO2Kbo6bl
Apparently not.
For a very long time now, Amazon will only accept a true credit card to activate a selling account. Even if they successfully charge the monthly fee to that debit card -- it still won't be accepted to activate the account.
It would seem that you had been successfully using the debit card up until the time your upgrade triggered another verification demand.
From now on, you will need to use a true credit card, rather than debit card.
Stevie_Amazon
Hey there @Seller_FU2zyCzqesbus,
I see you have previously created a thread on this same topic here.
Per community guidelines, please do not create multiple threads.
I am going to close this topic in favor of the other and I will further engage with you there!
All the best,
Stevie.
