Coupons that appear active on the dashboard are actually not active.
Hello, when I want to create a coupon from the coupon dashboard, unfortunately I cannot create it on the old coupon dashboard. I have to create it from the new coupon dashboard. The coupons I have created in the new coupon dashboard are displayed as active in the new dashboard, but they are not active. This coupon is not displayed by customers. At the same time, the coupon that appears active on the new dashboard does not appear on the old coupon dashboard. There is a problem but I could not solve it. Can someone with experience help?
Coupons that appear active on the dashboard are actually not active.
Hello, when I want to create a coupon from the coupon dashboard, unfortunately I cannot create it on the old coupon dashboard. I have to create it from the new coupon dashboard. The coupons I have created in the new coupon dashboard are displayed as active in the new dashboard, but they are not active. This coupon is not displayed by customers. At the same time, the coupon that appears active on the new dashboard does not appear on the old coupon dashboard. There is a problem but I could not solve it. Can someone with experience help?
31 replies
Seller_04Fc100pJonc7
I am having this same issue. Curious to see how we can resolve this!
Seller_v0CyWEjURkddv
Having same issue, started with the new dashboard. Opened a ticket with support, keep getting useless canned replies telling me to remove parent ASIN's.
The bulk create tool does not allow for parents and rejected records with parents in them, all my coupons are for Child ASIN's only, and still getting same canned replies from support.
Did you guys mange to solve this?
SEAmod
Hello @Seller_Fx4SXkaatX9Fn, @Seller_04Fc100pJonc7, and @Seller_v0CyWEjURkddv,
I am going to see what I can find out about this reported issue. I will post back here with any information I find after I contact the business team.
Susan
Seller_v0CyWEjURkddv
Did anyone was able to resolver this issue, or found a workaround?
@Seller_Fx4SXkaatX9Fn @Seller_04Fc100pJonc7 @SEAmod @Seller_opnewIAvxltpr @Seller_YsDo15Ne92jlo
SEAmod
@Seller_Fx4SXkaatX9Fn @Seller_04Fc100pJonc7 @Seller_opnewIAvxltpr @Seller_YsDo15Ne92jlo @Seller_v0CyWEjURkddv
I am pleased to tell you that we have diagnosed the problem and we are working on a fix. Once the fix is in, you will need to recreate your coupons. Please stand by and I will keep you updated.
Thanks for your continued patience!
Susan
SEAmod
@Seller_Fx4SXkaatX9Fn, @Seller_04Fc100pJonc7 @Seller_opnewIAvxltpr @Seller_YsDo15Ne92jlo @Seller_v0CyWEjURkddv
We are making good progress. The tech team has asked me to request that you all try creating new coupons and then post back here to let me know if you are able to do so and they appear on the product detail page.
Thanks! Susan
SEAmod
Hello sellers,
This message is for any seller who has experienced this issue over the past couple of months. The issue has been fixed. However, if you have Coupons on your dashboard and they are not showing as active on the product detail page, then you need to delete those coupons and recreate them.
Thanks!
Susan
