vine program order, amazon logistics lost shipment, buyer did not receive resulting in a bad review
case：ID 16060465281
I spent $200 on the vine program, but the buyer was very angry giving me a one star review due to Amazon logistics not delivering the item to the buyer, which was unacceptable.
May I ask if we sellers are that humble? Should the platform take the initiative to take responsibility? How can I participate in the vine program like this in the future?
Please ask Amazon team to remove the review due to Amazon logistics lost shipment
vine program order, amazon logistics lost shipment, buyer did not receive resulting in a bad review
case：ID 16060465281
I spent $200 on the vine program, but the buyer was very angry giving me a one star review due to Amazon logistics not delivering the item to the buyer, which was unacceptable.
May I ask if we sellers are that humble? Should the platform take the initiative to take responsibility? How can I participate in the vine program like this in the future?
Please ask Amazon team to remove the review due to Amazon logistics lost shipment
4 replies
Joey_Amazon
Hello @Seller_9tfJnDSwqMHH8,
Thank you for utilizing the forums and bringing this matter to our attention.
Based on the Case ID you have shared. I will connect with our internal team and go over your request. I will post here once I have any news about your case.
Just wanted to add that Vine program reviews are subject to the same guidelines as a standard review.
Sincerely,
Joey
