Hi everyone,

I'm reaching out to ask if anyone has experienced a similar issue with disbursements after a suspended account was reactivated.

Here's my situation:

• My selling account was suspended months ago and during that period, my account balance gradually decreased (likely due to fees and refunds), even though there were no new sales.

• The balance dropped over time but eventually stabilized at a significant amount.

• In the transaction view, that balance started showing both as a credit and a debit — essentially cancelling itself out — resulting in a zero available balance.

• Recently, my account was reactivated, but the funds have still not been disbursed.

• After several cases, support told me that my funds are “under review” and asked me to wait 5–10 business days for the review process to complete.

• However, they also mentioned that the outcome of the review will determine whether the funds will be disbursed or not — no confirmation that it will definitely happen.

So now I’m left in limbo: funds stuck, no clear answer, and unsure what to expect at the end of the 10 business days.

Has anyone experienced something like this and eventually received their money?

Any suggestions on what else I can do or how to escalate this properly?

Really appreciate any input or shared experience. Thank you!