Feedback Removal for Product review
Hello all,
I am posting on here because I have seen some people have actual luck in getting some feedback removed from their account.
A customer left a 2 star review for me and their feedback was 100% about the product.
The feedback stated "Weak, not the original formula. Scent dissipates quickly. Have to reapply several times a day."
I'm not sure about you, but this seems like an issue with them not liking the product, not necessarily my shipping or anything.
I keep requesting to remove but I keep getting the SAME RESPONSE! It is insane. This is 100% a product review, so why does Amazon not remove it?!
Can any moderator help me out with this?
Feedback Removal for Product review
Hello all,
I am posting on here because I have seen some people have actual luck in getting some feedback removed from their account.
A customer left a 2 star review for me and their feedback was 100% about the product.
The feedback stated "Weak, not the original formula. Scent dissipates quickly. Have to reapply several times a day."
I'm not sure about you, but this seems like an issue with them not liking the product, not necessarily my shipping or anything.
I keep requesting to remove but I keep getting the SAME RESPONSE! It is insane. This is 100% a product review, so why does Amazon not remove it?!
Can any moderator help me out with this?
7 replies
Seller_B49JAKIB7JjPT
@Sandy_Amazon @Tatiana_Amazon @Webb_Amazon @TaylorR_Amazon @Veronica_Amazon @Atlas_Amazon
Emet_Amazon
Hello @Seller_B49JAKIB7JjPT,
Thank you for posting your concerns with some feedback you had received.
I am posting on here because I have seen some people have actual luck in getting some feedback removed from their account.
A customer left a 2 star review for me and their feedback was 100% about the product.
The feedback stated "Weak, not the original formula. Scent dissipates quickly. Have to reapply several times a day."
As you have posted your feedback removal concerns in the account health category, I have reached out to our community managers to review and follow up on your thread if they can offer additional guidance.
So they have more information to work with, I do suggest providing your related case ID to support their review.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Josh_Amazon
Hello @Seller_B49JAKIB7JjPT,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand that you need support with a feedback removal request of a feedback left on your account that seems to be a product review instead of seller feedback. I can totally take a look at this for you, I just need you to please give me the order ID, and also any related cases ID for the feedback removal request you initiated.
Kind regards,
-Josh
