I'm unable to get a call from Amazon I am getting an Error "Internal Failure"
Hello!
I have a problem that every time I click on the " Call me now" button I get the " Internal Failure Sorry" message. It reffers both to seller partner support and account health specialists. This has been going on for several days now. I created a Case ID 15831842121 to solve this problem, followed all the recommended instructions but no progress was made. Are there any solutions to this problem? Maybe the moderator can help?
I'm unable to get a call from Amazon I am getting an Error "Internal Failure"
Hello!
I have a problem that every time I click on the " Call me now" button I get the " Internal Failure Sorry" message. It reffers both to seller partner support and account health specialists. This has been going on for several days now. I created a Case ID 15831842121 to solve this problem, followed all the recommended instructions but no progress was made. Are there any solutions to this problem? Maybe the moderator can help?
1 reply
Atlas_Amazon
Hello @Seller_qkYwhMOKS314i
Thank you for the information regarding the issue you have been seeing and the case that you have opened. We have confirmed with our team that you were able to reach them on 8/18. Can you confirm if you are still seeing the issues in contacting them? Did you get the assistance you were looking for on the specific concern that you had in relation?
Please continue to provide any updates that you might have on the current status of the issues you were seeing to this thread for support.
Best,
Atlas
