Its been 3 months and 2 weeks now and their still giving me the run around. Originally they said it would be dealt with in 3 months but now their not giving me any time table and their refusing to give me a refund. This is the message their giving me some claim about being backlogged. How long can they have my inventory before they have to refund it?

Hello from Amazon Selling Partner Support,

We understand that you are concerned about pending removal order ID: 230. I am sorry that you had to contact us multiple times regarding this problem and you have more questions on this issue after the previous interaction. Let me add more details to clear the questions you have.

We understand how the issue is impacting your business on Amazon and you are looking forward to a steady resolution. Rest assure we will check all possible options to help you with the issue.

We understand you want to expedite Removal Order 2308, which has already passed the 90-day SLA. These conditions cannot be expedited by the FC. Processing times vary from FC to FC and are dependent on a site's individual processing capacity and backlog.

As a next step, we advise you to wait for processing to complete and greatly appreciate your continued patience in the matter, as these units are already in line to be removed from the fulfillment center. Alternatively, you can submit a cancellation request and then resubmit the removal order once the initial removal order has been closed. However, note that the cancellation request will need time to process and can take up to 18 calendar days to be finalized. Once the cancellation has been finalized, a new removal order can be placed and will need to go through the removal process again.

During peak it is taking longer than expected. Unfortunately we do not have the time to share with you, we would appreciate your patience.

I understand that you may have expected different outcome. We appreciate your understanding and cooperation with us.