Disburstment - Express Payout Issue
I have 2 Payments that has been stuck at "Sent to Amazon’s bank provider" and has not past to "Acknowledged by Amazon’s bank provider". There is also no Trace ID, these payment was requested and through express payout.
Case Id: 13685002801
@Glenn_Amazon
@Steve_Amazon
@Micah_Amazon
Disburstment - Express Payout Issue
I have 2 Payments that has been stuck at "Sent to Amazon’s bank provider" and has not past to "Acknowledged by Amazon’s bank provider". There is also no Trace ID, these payment was requested and through express payout.
Case Id: 13685002801
@Glenn_Amazon
@Steve_Amazon
@Micah_Amazon
11 replies
Micah_Amazon
Hello @Seller_iv3Nu8GfWd0dy,
Thank you for reaching out. My apologies on the issue you are facing with express payout.
Eligibility
To be eligible for Express Payout (Bank Account), You must:
- Have an account with an in-network U.S. bank routing number.
- Have a business address in one of the 50 U.S. states. Sellers in U.S. territories are ineligible.
- Have transactions of $1MM or below at the time of the payment initiation.
If You meet all of the above requirements, You can opt-in to the free Express Payout (Bank Account) program on the Deposit Methods page on Seller Central (login required).
Amazon may deny any Express Payout (Bank Account) transactions involving suspicious or fraudulent activity or if a receiving financial institution rejects the transaction.
Our Express Payout (Bank Account) financial services partners will reject any transactions exceeding $1MM. To avoid failure, we will automatically send these transactions via the standard ACH system. Partial payouts of Your balances are prohibited.
Amazon reserves its discretionary authority to revoke Your use of the Express Payout at any time.
Have you opened a seller support case yet? If so, please post the case ID number into this thread. I would like to investigate and escalate this on your behalf.
Looking forward to your response.
Cheers,
Micah
Seller_F753kGIevMDk3
I am having the exact same issue.
Amazon seller support does not appear to understand the problem either.
I hope it gets resolved for you and all of us affected as soon as possible.