Amazon Account Deactivation Issue
Dear Amazon Seller Community,
I am reaching out to seek advice and assistance regarding a challenging situation with my Amazon seller account. Here is a summary of what has happened:
Amazon requested specific information and documents from us, which we provided promptly.
We submitted all the requested information within two weeks, well ahead of the 60-day deadline they stipulated.
Despite our timely compliance, Amazon did not review the information or provide any feedback.
Ultimately, Amazon deactivated our account and removed our product listings, causing significant disruptions to our business.
We believe we have fully complied with their requirements and acted responsibly to address their concerns. However, the lack of response and the subsequent deactivation seem unjustified and have left us with no clear resolution.
We are hoping to hear from others in the seller community who might have experienced similar issues or can offer guidance on how to resolve this matter. Specifically, we would appreciate advice on:
How to effectively escalate the issue within Amazon.
Any strategies or contacts that could help get a proper review of our submissions.
Whether pursuing legal action might be necessary and how to proceed if so.
Your insights and support would mean a lot to us as we work through this challenging situation.
Thank you in advance for your help and advice.
Best regards,
Amazon Account Deactivation Issue
Dear Amazon Seller Community,
I am reaching out to seek advice and assistance regarding a challenging situation with my Amazon seller account. Here is a summary of what has happened:
Amazon requested specific information and documents from us, which we provided promptly.
We submitted all the requested information within two weeks, well ahead of the 60-day deadline they stipulated.
Despite our timely compliance, Amazon did not review the information or provide any feedback.
Ultimately, Amazon deactivated our account and removed our product listings, causing significant disruptions to our business.
We believe we have fully complied with their requirements and acted responsibly to address their concerns. However, the lack of response and the subsequent deactivation seem unjustified and have left us with no clear resolution.
We are hoping to hear from others in the seller community who might have experienced similar issues or can offer guidance on how to resolve this matter. Specifically, we would appreciate advice on:
How to effectively escalate the issue within Amazon.
Any strategies or contacts that could help get a proper review of our submissions.
Whether pursuing legal action might be necessary and how to proceed if so.
Your insights and support would mean a lot to us as we work through this challenging situation.
Thank you in advance for your help and advice.
Best regards,
4 replies
Seller_kIukTwdhvntAp
"Whether pursuing legal action might be necessary and how to proceed if so."
Did you bother reading the agreement that you 'signed' when you agreed to sell on here? It will force you to arbitration in almost all cases AND Amazon has everything written in such a way that sellers rarely have any success there. Save your money.
Find the suspension notice and POST THAT (the ENTIRE thing) but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for. There may be some hints in the wording about the likely results of any appeals.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
