Somebody received a email about "Persona" verification?
Well, What's the Amazon support everyday doing?
I registered my seller account on Dec 2023 via face & passport images.
Then, I passed the video verification on Feb 2024, Amazon verificated the Supply chain audit & Account review via a 30 mins long video verification.
Last day, I received an email, that I need to pass the Third-party authentication service provider Persona verification, OR, MY ACCOUNT WILL GET DEACTIAVTED AGAIN.
Why Amazon cannot associate the information with your Third-party authentication service provider ?
Why Amazon need so many times to collect seller information, especially the face & passport information ?
Somebody received a email about "Persona" verification?
Well, What's the Amazon support everyday doing?
I registered my seller account on Dec 2023 via face & passport images.
Then, I passed the video verification on Feb 2024, Amazon verificated the Supply chain audit & Account review via a 30 mins long video verification.
Last day, I received an email, that I need to pass the Third-party authentication service provider Persona verification, OR, MY ACCOUNT WILL GET DEACTIAVTED AGAIN.
Why Amazon cannot associate the information with your Third-party authentication service provider ?
Why Amazon need so many times to collect seller information, especially the face & passport information ?
1 reply
CR_Amazon
@Seller_4k6CUw9mSlqOs
Hello there, my name is CR and I wanted to hop in here to see if I could help get you some information.
I took a quick look into your account and it appears that it is currently active, and I am not seeing any prompts for further identity verification on my end.
Have you opened a case with Seller Support for the email that you received? If so, would you mind sharing the case # below and I'd be happy to further review for you.
I'll hang tight here for your reply.
CR_Amazon
