Shipment to YYZ9 FC of 4 skids being rejected
We’re facing a problem with a delivery to the YYZ9 Fulfillment Center, and I’m hoping for some advice. We had a shipment of 4 skids scheduled with an appointment for 8:00 AM. Here are the specifics:
Appointment Reference Code: YYZ9-EG-4IX63
Time Slot: 8:00 AM
Door Assigned: 107
Despite all these details being set correctly, our truck was rejected upon arrival. All packaging and labeling were fully compliant with Amazon’s requirements, and we had verified the appointment in advance.
Has anyone else run into similar rejections even with a valid appointment? Any advice on how to prevent or resolve this would be greatly appreciated!
Thanks in advance for your help!
Shipment to YYZ9 FC of 4 skids being rejected
We’re facing a problem with a delivery to the YYZ9 Fulfillment Center, and I’m hoping for some advice. We had a shipment of 4 skids scheduled with an appointment for 8:00 AM. Here are the specifics:
Appointment Reference Code: YYZ9-EG-4IX63
Time Slot: 8:00 AM
Door Assigned: 107
Despite all these details being set correctly, our truck was rejected upon arrival. All packaging and labeling were fully compliant with Amazon’s requirements, and we had verified the appointment in advance.
Has anyone else run into similar rejections even with a valid appointment? Any advice on how to prevent or resolve this would be greatly appreciated!
Thanks in advance for your help!
1 reply
Daryl_Amazon
Hi @Seller_tK7oblPw5AVyQ,
I'm sorry to hear about the rejection of your shipment at the YYZ9 Fulfillment Center despite having a valid appointment. I understand how frustrating it can be when unexpected issues arise during the delivery process, especially after taking all the necessary precautions.
There could be several reasons why a shipment might be rejected, even with a confirmed appointment, some common reasons include:
- Capacity constraints at the fulfillment center due to high volume or operational issues.
- Discrepancies between the expected shipment details (number of pallets, product types, etc.) and the actual shipment received.
- Packaging or labeling errors that were not apparent during your initial checks.
- Appointment scheduling conflicts or communication breakdowns.
I would recommend reaching out to Seller Support as soon as possible to investigate the reason for the rejection and explore possible solutions. They may be able to provide more specific guidance based on the details of your case.
Here are a few helpful resources that might assist you:
Shipping and Routing Requirements
Packaging and Prep Requirements
Additionally, you may find it useful to review the "Shipment Monitoring" section in Seller Central, which can provide real-time updates on the status of your shipments and any potential issues.
I hope this information is helpful, and I wish you the best in resolving this matter promptly. Please don't hesitate to reach out to here within this thread with a mention with my name ("@") and will be happy to further look into the matter.
Daryl
