Item Returned Post 30 Day Period
I often struggle with this, where I authorize the return for customer. They fail to return it within the 30 day window, and I close the return request indicating that the item was not returned.
The customer then returns the package days to weeks later, which is well outside of the 30 day window. What is the Amazon policy in this regard, and can we deny customers a refund if they return something after the 30-day return window?
Item Returned Post 30 Day Period
I often struggle with this, where I authorize the return for customer. They fail to return it within the 30 day window, and I close the return request indicating that the item was not returned.
The customer then returns the package days to weeks later, which is well outside of the 30 day window. What is the Amazon policy in this regard, and can we deny customers a refund if they return something after the 30-day return window?
3 replies
Lucre_Amzn
Hello @Seller_3yVIo0YUmsk4l
Thanks for reaching out to Amazon forums, this is Lucre I'm happy to assist.
I understand you got an order returned after the allowed 30-day return window and are looking to understand the policy.
My recommendation is that you manage this at your discretion, always trying to provide the best customer service possible. If the item is returned is good condition and is sellable, I'd suggest you provide a partial refund, explaining to the customer that the item was returned outside the return window and for this reason you charge a restocking fee.
Our policies do not contemplate this specific scenario to guide how much of a restocking fee you should charge, but feel free to use your judgement in this regard. At the end of the day, this customer may still become a repeated customer in the future, and you would want to provide a good buying experience despite they missed the timeline to return.
Hope this helps!
Regards,
Lucre_Amazon
