New Bank Account validation failed! - been calling 5 times
I can't add a new bank account to my account for my deposit. Every time I try, it says 'New Bank Account validation failed!'
I've called five times in the past two weeks, but no one seems to be able (or willing) to help me. This is a simple operation, and I cannot understand why no one can assist me. Every ticket that has been opened has gone unanswered. I need someone from Amazon with a certain level of access to enter the information for me, apparently.
I opened a case for the fifth time: ID 14771188231. However, each time I do, a technician on the other side just closes it after providing a robotic answer. I need someone to enter the information for me; it really seems like a super common bug according to many forum topics in the past months.
An example of their answer is: 'We have reviewed the bank account documents that you provided, but we could not complete your bank account verification. Update your bank account documents so that your disbursement schedule is not disrupted, and your selling account remains active.' The issue is, I didn't provide any bank documents. I can't access my account after going to Account/Payment information/Deposit Method/Add new deposit method/Entering everything correctly/Getting an error message: 'New Bank Account validation failed,' rince and repeat.
I'm genuinely concerned that my account will be closed due to this bug that Amazon can't seem to help me with. Can someone truly help me? Seems unnacceptable that I cant do such a simple operation. I'm the owner of the account, and Amazon made many deposit in the past, before this new law (INFORM Consumers Act) that require of me to re-enter everything.
PS : I'm from Canada if that can help.
New Bank Account validation failed! - been calling 5 times
I can't add a new bank account to my account for my deposit. Every time I try, it says 'New Bank Account validation failed!'
I've called five times in the past two weeks, but no one seems to be able (or willing) to help me. This is a simple operation, and I cannot understand why no one can assist me. Every ticket that has been opened has gone unanswered. I need someone from Amazon with a certain level of access to enter the information for me, apparently.
I opened a case for the fifth time: ID 14771188231. However, each time I do, a technician on the other side just closes it after providing a robotic answer. I need someone to enter the information for me; it really seems like a super common bug according to many forum topics in the past months.
An example of their answer is: 'We have reviewed the bank account documents that you provided, but we could not complete your bank account verification. Update your bank account documents so that your disbursement schedule is not disrupted, and your selling account remains active.' The issue is, I didn't provide any bank documents. I can't access my account after going to Account/Payment information/Deposit Method/Add new deposit method/Entering everything correctly/Getting an error message: 'New Bank Account validation failed,' rince and repeat.
I'm genuinely concerned that my account will be closed due to this bug that Amazon can't seem to help me with. Can someone truly help me? Seems unnacceptable that I cant do such a simple operation. I'm the owner of the account, and Amazon made many deposit in the past, before this new law (INFORM Consumers Act) that require of me to re-enter everything.
PS : I'm from Canada if that can help.
12 replies
Micah_Amazon
Hello @Seller_TqEvydwGf3jUQ,
Thank you for reaching out. My apologies on the frustration that this has caused. Perform these steps to verify your bank account information in order to validate the account information associated with your seller account:
Go to Settings and click on Account Info.
On the Seller Account Information page, under Payment Information, click Bank Account Information.
You can verify your account through the Deposit method page, click on Manage Deposit Methods, and click Verify account to start the verification.
- On the Verify Deposit Method page, upload your bank documents using the Upload a copy button.
- Verify the following:
- The name on the document matches the name you entered in Seller Central.
- Bank logo, account number, and account holder’s name are clearly displayed.
- The date on the documents is less than 180 days old.
- The document is not a screenshot.
- Upload full document and black out transaction details you do not want to share.
Verify the information on your document is accurate by selecting the four check boxes. Click Submit for verification. Click Continue on the pop-up screen. The success message ‘Your document has been successfully submitted’ is displayed.
Make sure the documents match everything that has been submitted.
I will also review case ID 14771188231 and respond back with next steps.
Thank you for your continued patience.
Cheers,
Micah
