Hello @Daryl_Amazon Firstly Happy Holidays! and thank you for opening the thread on the Canada Post Strike negative reviews and AtoZ Guarantee claims which has affected our business severely. Here are the information you requested since the link you sent out is now locked. Again, appreciate your support and understanding on this issue. Below are the information you require. (I translated the comments from French to English)

ORDER ID: 702-1687033-9857824

CASE ID: Amazon AtoZ Gurantee Claims

FEEDBACK COMMENT: J’ai passé la commande de ce produit depuis le 14 novembre dernier et jusqu’à présent je n’ai rien reçu. Bientôt ça fera un mois et je souhaite être remboursé. (Translated) I ordered on Nov. 14 & have not received . It will soon be a month; I wish for a refund.

DATE OF SUBMISSION: Dec 10 2024

TRACKING Canada Post : 7140204802789750 He claimed never received item during the strike, item was delivered and AtoZ provided full refund despite client receiving the item.

ODR IMPACTED: YES

ORDER ID: 702-7585026-7421813

CASE ID: Amazon AtoZ Gurantee Claims

Feedback Commnent: Parcel couldn't be delivered for some time now. So last time l was promised another item but to no avail

Date of Submission: Dec 02, 2024

Tracking Canada Post : 7140204988238752 He claimed never received item during the strike, item was delivered and AtoZ provided full refund despite client receiving the item. We also sent him a second item using SENDLE SHIPMENT with tracing number SFGYCRC. Client now has two of our products for free and our account was affected with ODR

ODR IMPACTED : YES

ORDER ID: 702-2308978-0981043

CASE ID: Amazon AtoZ Gurantee Claims

FEEDBACK COMMENT: Je n'ai jamais ressu le produit (translated) I never received the product

DATE OF SUBMISSION: Dec 20, 2024

TRACKING: SENDLE tracking. The shipping grid was very congested due to Canada Post strike. She claimed never received item we used SENDLE shipping and confirmation of item received. AtoZ Claim provided full refund despite client receiving the item.

ORDER ID: 701-2488842-5662630

CASE ID: Amazon AtoZ Guarantee Claims

FEEDBACK COMMENT: I did not receive package

DATE OF SUBMISSION: Dec 2, 2024

TRACKING: Canada Post 7140204988238752 initial shipment. Second shipment after client confirmed he wanted the item using SENDLE tracking ID SV24XTV also received. Client claimed AtoZ and received full refund

ODR IMPACTED: Yes

Unfortunately I believe some had left one star reviews without any comments hidden reviews.