Account Health at risk
Hi, account health status is at risk . How can I make my account out of the risk status?
Account Health at risk
Hi, account health status is at risk . How can I make my account out of the risk status?
3 replies
Seller_myXMJjWKwXIes
Maintaining a healthy account requires ongoing attention and adherence to Amazon's policies and guidelines. Regularly check your account health dashboard for updates and take proactive steps to address any issues
Seller_7LrAV0m5llaI7
You would have to go into your account health dashboard and take care of all the issues Amazon is asking for.
Daryl_Amazon
Hi @Seller_9AKUqw1dvTf34,
Daryl here from our Community Forums team providing guidance on what would be the next steps to address account health situations.
The Account health page provides an overview of your selling account’s adherence to the performance targets and policies required to sell on Amazon. To ensure that we are delivering a great experience for our customers, Amazon can act on these metrics if they don’t comply with our targets.
Would recommend watching the following video:
To maintain ‘Good’ account health, address all policy violations in a timely manner. If your AHR is ‘At Risk’ or ‘Critical’, your account may be at risk of deactivation. Irrespective of your AHR, always ensure overall compliance with our terms, policies, and applicable laws to avoid account deactivation. For more information about AHR, go to Account Health Rating: Frequently asked questions.
If you require additional insight, please do let me know through this thread, more than willing to answer any follow-up concerns.
Daryl
