Restricted cosmetic products
hello !
i have recently launched my first product listing ( hair spray serum) all natural and no drugs in product, plus i got a Health Canada cosmetic number after sending them the exact ingredient concentrations. Amazon then flags my product as considered a restricted product violation due this generic message : "This product has been identified as Natural Health Product (NHP) or drug product, and it is subject to the provisions of the the Food and Drugs Act (FDA) and its regulations. All NHPs and drug products must be licensed by Health Canada, meet labelling requirements and comply with the terms of their market authorization. Amazon policy prohibits the sale or listing of unlicensed NHPs and drug products."
i keep attaching email communication with health Canada about my product and how its not considered a drug and i also attached actual label with warnings in french and english but they keep sending me the same generic message in the case logs and refusing to reinstate my listing.
anyone help with this ?
Restricted cosmetic products
hello !
i have recently launched my first product listing ( hair spray serum) all natural and no drugs in product, plus i got a Health Canada cosmetic number after sending them the exact ingredient concentrations. Amazon then flags my product as considered a restricted product violation due this generic message : "This product has been identified as Natural Health Product (NHP) or drug product, and it is subject to the provisions of the the Food and Drugs Act (FDA) and its regulations. All NHPs and drug products must be licensed by Health Canada, meet labelling requirements and comply with the terms of their market authorization. Amazon policy prohibits the sale or listing of unlicensed NHPs and drug products."
i keep attaching email communication with health Canada about my product and how its not considered a drug and i also attached actual label with warnings in french and english but they keep sending me the same generic message in the case logs and refusing to reinstate my listing.
anyone help with this ?
3 replies
Seller_WVONO6y2FaZyY
This is never-ending and Amazon relies too heavily on AI which makes their support people lazy and unaccountable. I have had 5 listings now that have been tagged as Natural Health Products or Sunscreen Products. Even after giving Amazon the exact ingredients that Health Canada considers sunscreen and a full list of ingredients they will not reinstate my listings. I have never successfully gotten one reinstated and only ever gotten back the generic email. It is infuriating. You will soon learn that there is no such as seller "support" on Amazon. Sorry that this does not help but it is the reality of selling on Amazon. You can try and call and ask to get your case escalated, it may work but even when I have done this they said the proper team can't be reached over the phone and then I got the generic email...AGAIN.
Seller_3UiSHFfKgZN3N
This has happened to us numerous times to our dietary supplement products which have all the proper NPNs and proper documents. I guess this is part of the pain of running a business on Amazon so don't give up. Eventually, the case will be assigned to their internal review team. Good luck!!
Seller_xxbvAdVHtevZG
I've been submitting documents for over a year now. No luck in reinstating, had a dozen items flagged as NHP when they are not. You can spoon feed all information you want to "support" and in their incompetence will still deny it. Wish I had a more positive comment to contribute but the reality is Amazon will collect their fees no matter what, the success of your business they will never care about.
